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Venue Director IElevate your leadership career with Pinnacle Live in Orlando, lead exceptional teams, create unforgettable event experiences, and make your mark in a world-class hospitality market.
Company OverviewThe Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.
Essential Functions- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
- Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
- Maintain inventory integrity ensuring quality, functionality, organization and availability
- Attend hotel meetings as necessary
- Maintain a working knowledge of industry trends, tools and innovations
- Develop and maintain strong relationships with venue partners
- Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
- Ensure timely payment of all payables
- Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
- Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
- Ensure timely payment of all payables and completion of all reporting
- Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate
- Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
- Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
- Provide technical support for events as necessary
- Delegate tasks effectively as required
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned.
federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Education & Experience- High School Graduate or equivalent
- Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
- Demonstrated experience aligning team members behind common goals
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Planning ability; able to prioritize
- Strong Technical aptitude
- Excellent organizational skills
- Demonstrated personnel management ability
- Strong Interpersonal skills
- Strong verbal and written communications skills
- Strong customer focus
- Strong team player orientation
- Strong attention to detail
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- sit at a desk
- stand or walk for long periods, including up and down stairs
- consistently bend and stoop
- Use hands to hold, handle, or feel
- reach with hands and arms
- talk, hear and communicate.
- lift up to 50 pounds occassionally
- Performance based incentive plans on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
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Skills Required
- High school diploma or equivalent
- Three years of management-level experience in the audiovisual and/or hospitality industry
- Experience aligning team members behind common goals
- Excellent communication skills and ability to foster long-term relationships
- Planning and prioritization ability
- Strong technical aptitude
- Excellent organizational skills
- Personnel management ability
- Strong interpersonal, verbal, and written communication skills
- Strong customer focus and team orientation
- Strong attention to detail and professional appearance
- Ability to stand or walk for long periods, bend, stoop, and climb stairs
- Ability to occasionally lift up to 50 pounds
Pinnacle Live Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pinnacle Live and has not been reviewed or approved by Pinnacle Live.
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Healthcare Strength — Medical, dental, and vision coverage are complemented by company‑paid life/AD&D and short‑ and long‑term disability, plus access to an Employee Assistance Program. This breadth indicates a robust core health and protection offering for full‑time employees.
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Retirement Support — A 401(k) with a company match is included. The presence of an employer match supports longer‑term savings for eligible employees.
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Parental & Family Support — Paid parental leave is part of the package for full‑time staff. This provides dedicated time for new parents alongside the broader benefits suite.
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What We Do
Pinnacle Live is an event experience company that is fundamentally changing the dynamics between premiere hotels, customers and partners to unleash the power of live events. We offer a new and modern approach that will create unforgettable human connections among our customers, our industry partners, our communities, and society at large.
