Tanzania - Assistant Operations Manager

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The role of the Operations Assistant Manager is to support the efficient planning, co-ordination, and execution of port agency operations, ensuring vessels receive timely, compliant, and cost-effective services while maintaining high standards of customer service and operational excellence

Contract: Permanent

Location: Dar es Salaam, Tanzania (On-Site)

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future. 

Key Duties and Responsibilities:

Vessel Operations & Coordination:

• Assist in planning, coordinating, and executing vessel port calls (arrival, berthing, cargo operations, departure).
• Perform vessel operations in accordance with ISS policies and procedures.
• Liaise with port authorities, terminals, immigration, customs, and service providers.
• Monitor vessel turnaround times and ensure operational efficiency.
• Attend port meetings and gather vessel movement updates for reporting.

Documentation & Regulatory Compliance:

• Process inward and outward vessel clearances in compliance with government regulations.
• Ensure all documentation (manifests, crew lists, customs forms, etc.) meets legal and procedural requirements.
• Keep management informed of updates in port regulations, tariffs, and procedural changes.
• Ensure full compliance with maritime, port, and immigration laws.

Crew & Welfare Coordination:

• Coordinate crew changes, medical cases, and shore passes in
• collaboration with the main office.
• Ensure timely and efficient handling of crew-related activities to avoid operational delays.
• Maintain communication with vessel masters and principals regarding crew matters.

Client & Stakeholder Management:

• Maintain strong communication with principals, ship masters, and stakeholders.
• Provide timely updates on vessel status, operational issues, and delays.
  
• Ensure delivery of service that meets or exceeds principal expectations.
  

Financial & Cost Control:

• Assist in preparing and verifying PDAs and FDAs.
• Monitor operational expenses and ensure cost-effective service delivery.
• Support accurate invoicing and financial reconciliation processes.

Reporting & Performance Monitoring:

• Prepare and circulate daily operational/prospect reports for assigned vessels to all stakeholders.
• Maintain accurate operational records and support KPI tracking.
• Contribute to vessel movement reporting and operational analysis.
  

Team Supervision & Coordination:

• Supervise and coordinate activities of boarding officers and operations staff.
• Ensure effective use of systems such as POPDA, PASP, and other operational platforms.
• Support staff scheduling, performance monitoring, and coaching.

Who You Are:

• Minimum of 5 years experience in port agency. 
• Diploma or bachelor’s degree in Logistics, Shipping, Business Administration, Sale and Marketing or related field desirable. 
• Good understanding of port operations and port agency services.
  
• Proficiency in MS Office and shipping/ERP systems.
• Good oral and written communication skills in English.
• Highly organized with good time-management skills
  
• Good problem solving & analytical skills
• Ability to work under pressure and meet strict deadlines.

You Will Receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 

Global Perspective - we connect the world and see the bigger picture. 

The Power of People - we rely on the strength of local agent knowledge and relationships. 

Progress - we adopt new thinking and push for positive change in our industry. 

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

#LI-Onsite