- Oversee end-to-end case management within Workday Help, including triaging and responding to complex employee inquiries, guiding Talent Services Coordinators, and ensuring timely, accurate resolution of tickets. Partner with Talent & Development (T&D) teams to maintain consistent case handling standards. Monitor and analyze service delivery metrics—such as case trends, SLA adherence, and user feedback—through monthly and quarterly reporting to inform stakeholders and drive continuous improvement.
- Drive key compliance initiatives across T&D and in collaboration with cross-functional teams. Administer annual company-wide compliance training, manage SOC-related processes, and respond to external audit requests. Ensure alignment with internal HR policies, regulatory standards, and global labor laws to mitigate risk and uphold organizational integrity.
- Act as a strategic partner in enhancing HR systems and processes. Identify and implement improvements to streamline workflows, ensure data integrity, and leverage analytics to uncover trends and opportunities. Collaborate with cross-functional teams to drive efficiency and elevate the quality of shared HR services. Provide day to day operational and technical support across all HR technologies. Maintain SOPs for key HR processes to ensure consistency and efficiency across Talent Services.
- Serve as the primary liaison for international workforce management, including GEO employees and contractors. Oversee hiring, offboarding, and personnel changes in compliance with local labor laws. Coordinate compensation updates, payroll processes, and vendor invoice reconciliation to ensure operational accuracy and efficiency.
- Lead visa and work permit operations, partnering with external immigration vendors to support employee and business needs. Act as the central point of contact for immigration-related inquiries, maintain accurate documentation, and ensure compliance with evolving immigration policies and legal requirements.
- Provide mentorship and support to the coordinator role, covering coordinator work when workload and team bandwidth dictate.
- Assisting across T&D with ad hoc project support and requests as required. Assist with HR audits, data clean-up initiatives, testing and reporting as needed.
WHAT YOU BRING TO THE TABLE
- Minimum 3-4 years of experience in an HR Operations, HR Shared Services, or HR Generalist role.
- Proficiency in an HRIS platform such as Workday
- Strong analytical skills and proficiency in Microsoft Excel and reporting tools
- Strong attention to detail and commitment to data accuracy and confidentiality
- Excellent communication and interpersonal skills
- Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.
- Commitment to creating inclusive, respectful environments where all voices are valued and supported.
BONUS POINTS
- Experience in a shared services or service center environment
- Comprehensive experience across multiple HR functions, ideally in a generalist role
- Knowledge of global labor laws, visa and work permit laws and best practices
Top Skills
What the Team is Saying
What We Do
Basis Technologies is a leading global provider of automation software designed specifically for enterprise marketers. Our platform, Basis, is the industry’s only comprehensive digital media solution that seamlessly integrates programmatic, site-direct, advanced TV, search, and social media within a single interface. By unifying these functions, Basis simplifies complex and disconnected media operations, automates repetitive tasks, and minimizes manual processes, enabling marketing teams to focus on strategy and creativity.
Our software is built to consolidate various tools and systems, driving productivity while ensuring that advertisers maximize the performance of their multi-channel media investments. With features that streamline workflows and improve efficiency, Basis delivers a powerful solution for optimizing campaign outcomes across multiple channels.
Headquartered in Chicago, Basis Technologies is recognized not only for our innovative technology but also for our dedication to creating an outstanding workplace culture. Our commitment to our people and our customers underpins everything we do, as we continue to push the boundaries of what's possible in digital marketing automation.
Why Work With Us
Our mission is to make the ad industry better for everyone. We invest in our culture and support our employees – from development opportunities to competitive health and wellness programs. If you’re looking for a community that values your whole self, celebrates your wins, and has your back in challenging times – come change the industry with us.
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Basis Technologies Offices
Remote Workspace
Employees work remotely.
Basis empowers employees to work where they thrive. As a remote-first company, we trust our people to work remotely, AND offer access to our Chicago HQ and shared workspaces across the U.S., ensuring team members are supported where they are.
