Talent Management Operations Support Coordinator

SUMMARY:

The Talent Management Operations Coordinator provides operational, logistical, technical, and administrative support for Talent Management programs, employee services, and assigned technology platforms. This role supports New Employee Orientation, Corporate Services Orientation, employee recognition and engagement programs, the Brown Health Employee Fund, and related department operations to ensure programs run smoothly and participants receive timely, accurate support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

1. Program Logistical Support

Support the successful delivery of New Employee Orientation (NEO), Corporate Services Orientation, and other Talent Management programs by coordinating logistics, preparing materials, supporting facilitators, and assisting participants.

• Coordinate program logistics, including room setup, technology, attendance, materials, and participant communications.
• Maintain supplies, giveaways, signage, handouts, print materials, and facilitator resources to ensure session readiness.

2. Systems Administration, Technical Support & Customer Service

Provide first-level technical, operational, and customer support for Talent Management platforms and assigned online systems.

• Provide timely first-level support for assigned systems, including access, account updates, notifications, routine administration, and user questions.
• Monitor tickets and shared mailboxes; resolve routine issues, escalate complex concerns, and communicate status updates clearly.
• Maintain support logs, FAQs, job aids, procedures, reports, and testing or rollout documentation.

3. Brown Health Employee Fund Administration & Support

Provide operational, administrative, and customer support for the Brown Health Employee Fund, ensuring timely, confidential, and compassionate assistance for employees experiencing qualifying hardships.

• Serve as a point of contact for Employee Fund inquiries, procedures, documentation, resources, and next steps.
• Track applications, supporting documentation, review status, approvals, and committee follow-up activities.
• Maintain confidential communications, records, forms, reports, summaries, and process documentation.

4. Inventory, Materials & Resource Management

Ensure Talent Management resources are available, organized, and ready to support orientations, meetings, programs, and events.

• Track supplies, maintain inventory records, monitor storage areas, and keep department resource lists current.
• Identify replenishment needs and prepare giveaway materials, printed materials, facilitation supplies, event resources, and related items for use.
• Coordinate approved vendor orders through Workday, following department purchasing procedures and maintaining appropriate documentation.
• Track order delivery, receipt of goods, invoice and payment status, and related accounts payable follow-up as needed.

5. Team Operations & Administrative Support

Provide operational and administrative support that helps the Talent Management team maintain effective processes, communications, records, and shared resources.

• Coordinate meetings, agendas, materials, notes, action items, communications, and scheduling support.
• Maintain department documents, templates, shared resources, file structures, SharePoint or intranet content, and procedures.
• Support recognition activities, data management, special projects, continuous improvement efforts, and other duties as assigned.

QUALIFICATIONS:

A formal degree is not required. Relevant education, training, administrative experience, customer service experience, or demonstrated aptitude may be considered.

Ability and willingness to learn and use department systems, including Workday, Microsoft Office, Microsoft 365, shared mailboxes, ticketing tools, and related online resources.

Skills and Aptitudes

Strong communication, customer service, organizational, attention-to-detail, follow-through, and problem-solving skills.

Experience supporting programs, events, workflows, systems, ticketing, customer service, or confidential employee services.

Preferred Experience

Familiarity with, or aptitude for learning, platforms such as AwardCo, Symplr, Workday, learning management systems, SharePoint, Microsoft 365, reporting tools, or similar systems.

Digital fluency, including appropriate awareness and use of AI-enabled tools to support efficiency, accuracy, and continuous improvement

Experience or demonstrated interest in supporting onboarding, employee assistance, recognition, engagement, learning, customer service, or related operational programs.

Competencies

• Customer service and professional judgment
• Organization, attention to detail, and follow-through

Technology aptitude, platform learning, and problem solving

• Communication, collaboration, and teamwork
• Confidentiality, adaptability, and continuous improvement

Working Conditions

• Hybrid work environment with occasional early-morning, evening, event, or travel support.
• Requires light physical activity related to setup, inventory, materials handling, and event support.

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: