About this role
What team will you be on?
The Talent Acquisition Operations team supports hiring across the Americas and partners closely with the broader Talent Acquisition organization to deliver an exceptional experience for candidates and hiring teams.The team delivers scalable, high-quality operational support across the recruiting lifecycle while advancing service delivery through data, technology, and process innovation.
Why is your role important?
In this role, you will lead the Talent Acquisition Operations team in the Americas, overseeing day-to-day delivery while helping shape how recruiting operations evolve to meet the needs of the business.
You will play a key role in developing team members, strengthening partnerships across Talent Acquisition and the wider Human Resources team, and leading initiatives that improve efficiency, reduce risk, and enhance the candidate and hiring team experience. By leveraging data, automation, and emerging technologies, including artificial intelligence, you will identify opportunities to simplify processes, improve service delivery, and support the firm’s hiring strategy.
This role requires effective people leadership, sound judgment, creative thinking and a continuous improvement mindset, together with the ability to balance day-to-day operational priorities and longer-term strategic initiatives.
What will you be doing?
Lead the delivery of Talent Acquisition Operations across the Americas, ensuring seamless execution, effective workload management, and a consistently high standard of service
Foster the growth and development of team members through ongoing coaching, feedback, and career discussions, helping individuals build capabilities and gain experience through targeted projects and stretch opportunities
Serve as a trusted advisor to Recruiters and key stakeholders, providing guidance on operational priorities, processes, and best practices
Leverage data and performance metrics to identify trends, monitor service delivery, and inform decision-making
Drive process improvement through optimization, enhanced controls, and the adoption of automation and AI solutions that enable scalable, high-quality service delivery and a seamless experience for candidates and hiring teams
Lead regional projects and champion transformation initiatives, partnering across teams to introduce new processes, technologies, and ways of working while supporting successful adoption
Partner with global colleagues to share best practices, promote consistency, and contribute to broader Talent Acquisition Operations priorities
What are we looking for?
Experience in Human Resources, Talent Acquisition Operations, or a related function within a complex organization
Proven people leadership capabilities, including coaching, developing, and empowering team members to grow, perform, and contribute to team success
Exceptional stakeholder management skills, with the ability to build trusted partnerships, influence outcomes, and collaborate effectively across teams, functions, and levels
An analytical and problem-solving mindset, with the ability to use data and insights to identify opportunities, inform decisions, and improve performance
A process-oriented approach focused on service quality, operational effectiveness, and risk mitigation
A track record of leading or supporting business transformation, process improvement, or technology implementation initiatives
Demonstrated experience leveraging automation, AI, or other technology-driven solutions to improve efficiency and service delivery
The ability to manage competing priorities and deliver results in a fast-paced, evolving environment
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.Skills Required
- Experience in Human Resources, Talent Acquisition Operations, or a related function within a complex organization
- People leadership experience, including coaching, developing, and empowering team members
- Exceptional stakeholder management and cross-functional collaboration skills
- Analytical and problem-solving skills using data and insights to improve performance
- Process-oriented approach focused on service quality, operational effectiveness, and risk mitigation
- Experience leading or supporting business transformation, process improvement, or technology implementation initiatives
- Experience leveraging automation, artificial intelligence, or technology-driven solutions to improve efficiency and service delivery
- Ability to manage competing priorities and deliver results in a fast-paced, evolving environment
BlackRock Compensation & Benefits Highlights
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Leave & Time Off Breadth — Flexible Time Off (no fixed PTO bank) with manager approval is highlighted alongside separate sick and bereavement leave, signaling broad time-off options. Feedback suggests this high‑trust approach is a notable strength among large employers.
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Parental & Family Support — Gender‑neutral U.S. parental leave offers up to 16 weeks for primary caregivers and up to 4 weeks for non‑primary caregivers, plus a two‑week flexible return‑to‑work transition. Backup child/elder care, fertility/adoption/surrogacy assistance, and lactation support are also emphasized.
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Retirement Support — Offerings include 401(k)/retirement savings plans, financial counseling/education, and an Employee Stock Purchase Plan, complemented by programs like tuition assistance and student‑loan/college‑savings support where applicable. Feedback suggests these components form a strong financial‑wellness package.
BlackRock Insights
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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BlackRock Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
