Talent Acquisition Manager

Overview

Reporting to: Vice President of Global Talent Acquisition

InteLogix is seeking an experienced Talent Acquisition Manager, the ideal candidate will be responsible for developing and implementing effective recruiting strategies to attract a diverse pool of qualified talent. This role requires a strategic thinker with strong leadership skills and a deep understanding of the BPO industry.

Responsibilities

• Develop and implement a comprehensive talent acquisition strategy tailored to our industry and specific regional/client needs.
• Partner with WFM to assist in the forecast of hiring needs based on business growth plans and industry trends.
• Collaborate with senior management to understand workforce requirements and align recruitment strategies accordingly.
• Utilize various sourcing methods, including job boards, social media, networking events, and employee referrals, to attract top talent.
• Build and maintain a talent pipeline for critical and high-volume roles.
• Partner with Marketing to develop employer branding initiatives to enhance the company's reputation as an employer of choice in the BPO industry.
• Oversee the screening, interviewing, and selection process to ensure a high-quality candidate experience.
• Implement standardized assessment tools and techniques to evaluate candidates' skills and cultural fit.
• Train hiring managers on effective interviewing and selection practices.
• Build and maintain strong relationships with internal stakeholders, including hiring managers and HR business partners.
• Collaborate with external partners such as recruitment agencies, universities, and professional associations.
• Ensure a positive candidate experience from application to onboarding.
• Track and analyze key recruitment metrics to measure the effectiveness of talent acquisition strategies.
• Provide regular reports to senior management on recruitment activities, challenges, and successes.
• Continuously evaluate and improve recruitment processes based on data-driven insights.
• Lead and mentor a team of recruiters, providing guidance and support to achieve recruitment goals.
• Foster a collaborative and high-performance team culture.
• Ensure compliance with company policies and relevant employment laws.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
• Proven experience as a Talent Acquisition Manager or similar role, preferably in the BPO industry.
• Strong understanding of regional employment laws, regulations, and best practices.
• Excellent interpersonal and communication skills.
• Proficiency in using applicant tracking systems (ATS) and HR software.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Demonstrated ability to build relationships and influence stakeholders at all levels.
• Certification in Human Resources (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.
• Experience with employer branding and recruitment marketing.
• Knowledge of the latest recruitment trends and technologies.

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer: M/F/Disabled/Vet