By joining CrossCountry you will be instrumental in championing our “Better Experience” model, ensuring an exceptional experience for our candidates and the leaders who hire them. This role centers on high-touch executive coordination — complex scheduling, candidate travel, and seamless logistics — and is well suited to someone with executive assistant, executive support, or coordination experience. With guidance from experienced leaders, you will be pivotal in enhancing our candidate experience and contributing to the following areas:
Interview Coordination: Utilize automated scheduling tools to coordinate interviews across multiple leaders, calendars, and time zones, meticulously track candidate progress throughout the interview process, ensure timely communication, and welcome candidates visiting our McLean, VA office. This position entails a hybrid work arrangement, with presence at our McLean, VA office for three days per week.
Candidate Travel and Logistics: Own end-to-end travel arrangements for candidates and visiting leaders, including flights, hotel accommodations, ground transportation, and dinner reservations. Manage changes, cancellations, and day-of issues in real time with minimal disruption. Prepare, submit, and reconcile associated expense reports accurately and in line with firm policy.
Identifying Process Improvements: We value input from our coordinators, who are immersed in the logistics of our processes on a daily basis, and we encourage our coordinators to identify opportunities to enhance efficiency and enrich the candidate experience.
What You'll Do:
- Manage complex interview scheduling across multiple leaders, calendars, and time zones
- Provide in-person interview facilitation support in our McLean, VA office by welcoming candidates and assisting them throughout the day
- Serve as the primary point of contact for candidates from first outreach through offer, ensuring a white glove experience
- Coordinate all candidate travel, including flights, hotel accommodations, ground transportation, and dinner reservations
- Manage travel changes, cancellations, and day-of issues in real time with minimal disruption to candidates or interviewers
- Support Talent leaders with calendar management, conflict resolution, and preparation of materials ahead of interviews, debriefs, and meetings
- Assist in recruiting operations, including job creation, postings, and ensuring accurate tracking in our ATS
- Assist in developing and customizing templates, candidate messaging, and resources to improve communication throughout the interview process
- Build trusted relationships with executive assistants, senior leaders, recruiters, and business stakeholders to ensure seamless communication and execution of recruiting activities
- Communicate effectively with global teams across different time zones
- Demonstrate strong problem-solving skills, proactively implementing solutions within the talent acquisition process
What You'll Bring:
- Bachelor's degree from an accredited college/university
- Experience in an internship, work-study, campus leadership role, or coordination/support capacity (executive support, recruiting, HR, or related field) preferred
- Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
- Ability to be on-site at our McLean, Virginia office at least 3 days per week
- Strong organizational skills with the ability to manage calendars, deadlines, and competing priorities
- Excellent verbal and written communication skills, with the ability to interact professionally with senior leaders and stakeholders
- Ability to juggle multiple tasks/projects with strong attention to detail in a fast-paced environment
- Exposure to an applicant tracking system (ATS) a plus, but not required
Skills Required
- 2+ years of coordination experience in an executive assistant, executive support, recruiting, or human resources role
- Bachelor's degree from an accredited college/university
- Experience booking and managing complex travel arrangements, including flights, hotels, and reservations
- Experience preparing and submitting expense reports
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Demonstrated ability to manage complex calendars and competing priorities with discretion and sound judgment
- Excellent presentation, verbal, and written communication skills
- Strong organizational skills and extreme attention to detail; ability to prioritize multiple projects
- Experience utilizing an applicant tracking system (ATS)
- Ability to be on-site at McLean, Virginia office at least 3 days per week
What We Do
CrossCountry Consulting is a trusted business advisory firm that provides customized finance, accounting, human capital management, risk, operations and technology consulting services to leading organizations facing complex change. We partner with our clients to help them navigate pressing business challenges and achieve goals related to improving operations, minimizing risks and enabling future growth.
