MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?
We’re looking for a Automotive Technical Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.
As an Automotive Technical Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.
You will be responsible for the following:
- Provide technical support across various systems, focusing on diagnostics and root cause analysis.
- Resolve technical inquiries from Customer Dealers and internal teams.
- Guide dealers through repair processes and ensure accurate case documentation.
- Collaborate with dealer technicians and internal agents to resolve complex technical issues.
- Document cases and technical data in internal systems.
- Coordinate Field Engineer visits.
- Engage in training and product knowledge exchange.
- Collaborate with engineers, project managers, and dealership staff to share insights and trends.
- Occasionally conducting vehicle testing and servicing arrangements.
- Escalate cases when necessary, ensuring all relevant information is included and properly documented.
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
You will do best in this role, if you have:
- At least 5 years of automotive experience, ideally in a senior dealership workshop role.
- Degree in automotive technology or equivalent technical education.
- Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
- Experience in using diagnostic tools.
- An analytical, organized, and customer-focused mindset.
- Fluency in Spanish and English.
A general automotive diagnostics competence test/evaluation will be part of the recruitment process.
Join us in shaping the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.
Additional InformationWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Skills Required
- At least 5 years of automotive experience, ideally in a senior dealership workshop role
- Degree in automotive technology or equivalent technical education
- Strong knowledge of vehicle mechanics and electric or high-voltage vehicle systems
- HV EV Specialist, DGUV L2+, or IMI Level 4 certification
- Experience using automotive diagnostic tools
- Fluency in Spanish and English
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
