About the Opportunity
JOB SUMMARY:
Reporting to the Associate Director of Husky Card Services, the Systems Specialist will provide operational support and maintenance for web-based applications and databases within the Husky Card Services and Student Life Technology portfolio. This will include CS Gold, RMS/Mercury integrations, StarRez, SharePoint, EMS, Crystal Reports, Formsite, WordPress, Tableau, and other tools and applications.
The System Specialist will participate in rotating coverage schedule on university holidays.
RESPONSIBILITIES INCLUDE:
Systems Support and Maintenance
Support web and database operations for Husky Card Services and Student Life Technical Support which include CS Gold Web Manager, RMS/Mercury, StarRez, SharePoint, Formsite, EMS, Tableau, and WordPress. Develop Web components that will integrate with back-end databases and extend application functionality. Perform systems administration tasks for Web-based systems. Manage user accounts and privileges, implement new releases, archive information, apply patches, implement appropriate scripts, monitor logs, and other tasks as needed. Work with the vendors and ITS to troubleshoot and resolve issues. Provide support for creation and maintenance of websites in Student Life as needed.
Data and Reporting
Monitor data trends and system integration feeds for accuracy and functionality. Respond quickly and effectively to data requests from campus partners and vendors utilizing access and transaction data with CS Gold and RMS/Mercury. Provide monthly reports to Business Services for payment of external vendors and on an ad-hoc basis using SQL and Crystal Reports. Create user-friendly data dashboards and trend reports for use within Student Life related to student access and meal plans.
Training and Documentation
Create user training materials and documents for systems including CS Gold Web Manager, RMS/Mercury, StarRez, EMS, SharePoint, Tableau, and WordPress for use by variety of end users. Participate in regular training and continued learning opportunities relative to current and potential applications within the Husky Card Services and Student Life Technical Support Portfolio. Interface with partner offices on best practices and provide data-driven recommendations for future operations.
Day to day Operations
Assist with the oversight of front desk and customer support functions. Assist in the opening and closing of the front desk daily, troubleshooting of card printing and the monitoring of student staff performance. Assist in the management of high-level customer service and troubleshooting concerns. Assist with external communications and special events as required. Perform related duties as assigned or required to meet Department, Division, and University goals and objectives. Obtain training and serve as secondary resource support person for other technical areas, as group needs dictate.
MINIMUM QUALIFICATIONS:
- Bachelor's degree required. Information Technology or Data Science degree preferred.
- Demonstrated experience supporting Web-based systems, with strong skills in HTML, CSS, PHP, JavaScript, jQuery, Crystal Reports, and SQL.
- Experience with SharePoint, Tableau, and WordPress preferred. Advanced experience with Microsoft Excel, preferred; proficient experience required.
- Experience with database management and analysis preferred. Knowledge of information security and data management best practices preferred.
- Strong written and verbal communication skills required.
- Ability to work independently and as part of a team.
- Demonstrated organizational ability and ability to prioritize/manage several projects concurrently.
Position Type
Information TechnologyAdditional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
109SExpected Hiring Range:
$67,855.00 - $95,845.00With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Northeastern University Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northeastern University and has not been reviewed or approved by Northeastern University.
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Leave & Time Off Breadth — Paid time off is described as extensive, including 22–26 vacation days, 12 sick days, 13 holidays, and paid parental leave for birth/adoption. Additional paid leave is also outlined, including up to 26 weeks of paid medical leave and up to 12 weeks of paid family leave for eligible employees.
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Retirement Support — Retirement support is positioned as a standout, with an employer contribution described as 10% when an employee contributes 5%, alongside immediate vesting once eligible. This is presented as unusually generous relative to typical employer retirement offerings.
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Parental & Family Support — Family-oriented benefits are emphasized through tuition assistance for employees and dependents and access to backup childcare and family-care resources. Tuition remission/discount structures are highlighted as a major value driver, especially for employees with children and for long-tenured staff.
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What We Do
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. We integrate classroom study with opportunities for professional work, research, service, and global learning in more than 100 countries. The same spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability. Northeastern offers a comprehensive array of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools, and select graduate programs at campuses in Boston, Charlotte, N.C., San Francisco Bay Area, Seattle, and Toronto. Campuses in Burlington, MA, and Nahant, MA, are home to research institutes for homeland security and coastal sustainability, respectively
