Systems Support Specialist

Are you ready to take charge of incident management and system monitoring at Spectrum? Can you provide expert support, diagnose problems, and deliver solutions for critical technology incidents while monitoring system applications and addressing technical issues as needed? As a Systems Support Specialist at Spectrum, you will be responsible for offering high-level and timely IT support across all levels of the organization.
How You'll Make an Impact

• Manage high/critical incidents and ensure tickets are fully documented and resolved properly

• Escalate issues as needed to Sr Systems Support Specialist

• Monitor system/applications using tools such as Webtop and CPM

• Respond to requests for technical assistance electronically, by phone and in person

• Diagnose and resolve technical issues related to hardware, software and networks

• Log interactions via ticketing system and conduct follow-up when needed to ensure closure of ticket

• Document processes, resolutions and send e-mail communications to user base

• Stay current with system information, changes and updates

• Assist with Associate Systems Support Specialist duties as needed

• Educate IT and the business about security policies and consult on security issues regarding user built/managed system

Working Conditions

• Office environment

• Able to work in a 24X7 environment

What You'll Bring to Spectrum
Required Qualifications
Education

• Associate's degree in Information Systems, or related fields, or equivalent work experience

Experience

• 3+ years help desk and desktop support experience

• Experience with Netcool and Solarwinds systems

• Experience with Microsoft desktop technologies (XP, Win 7, Office 7, and Office 2010)

• Experience with basic Windows server administration (Active Directory, Exchange, etc.)

Skills

• Ability to read, write, speak and understand English

• Ability to support remote sites and VPN connected users

• Ability to enforce company computer related policies

• Ability to effectively communicate verbally and in writing with all levels of customers

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards:

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IPC175 2025-56905 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.