Specialist, Systems Support - DFW
Build an Aviation Career You’re Proud Of
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.
General Accountability
As a Specialist, Systems Support, you will have the responsibility to Install, configure, test, troubleshoot, repair and maintain personal computers, printers, barcode readers, local area networks (LANs) and related software and hardware to keep new and existing systems operational. Provide technical assistance to system users.
What you'll do:
- Receives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.
- Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.
- Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers.
- Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
- Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.
- Maintains and administers the telecommunications systems, Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.
- Liaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.
- Responsible for telecommunications equipment and network services needed to satisfy business requirements for video conferencing.
- Diagnoses and locates equipment faults and adjusts, replaces or repairs telecommunications equipment.
- Provides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.
- Responsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.
- Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
- Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
- Carries out special projects as assigned.
Position Requirements
- Working experience using JIRA service desk, ServiceNow or equivalent for managing incidents and service requests.
- Prior experience in a 1st/2nd line service desk environment is preferred; training will be provided as needed.
- Excellent knowledge of using and troubleshooting Microsoft Office products.
- Strong working knowledge of Windows-based systems (Windows 10, Windows 11, Server 2016-2022).
- Good working knowledge of Windows technologies, such as Active Directory and Microsoft 365.
- Foundational knowledge of networking, including TCP/IP, DNS, DHCP.
- PC hardware setup and configuration.
- Mobile phone and/or Cisco IP Phone support, is beneficial.
- ERP system installation, troubleshooting and support experience.
- College diploma in computer science; or equivalent.
- Strong analytical, attention to detail, and problem-solving skills.
- Good planning, organizational, analytical, decision making, oral and written communication skills.
- Ability to work independently, as well as in a team environment.
- Minimum of one year System Support experience.
- Must be authorized to work in the US.
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
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About UsRaising the Standard of Excellence since 1911
Skills Required
- Experience using JIRA Service Desk, ServiceNow, or an equivalent incident and service-request management system
- Prior experience in a first- or second-line service desk environment
- Knowledge of Microsoft Office products and troubleshooting
- Working knowledge of Windows 10, Windows 11, and Windows Server 2016-2022
- Working knowledge of Active Directory and Microsoft 365
- Foundational networking knowledge, including TCP/IP, DNS, and DHCP
- PC hardware setup and configuration experience
- Mobile phone or Cisco IP Phone support experience
- ERP system installation, troubleshooting, and support experience
- College diploma in computer science or equivalent education
- Strong analytical, attention-to-detail, and problem-solving skills
- Planning, organizational, decision-making, oral, and written communication skills
- Ability to work independently and in a team environment
- Minimum one year of systems support experience
- Authorization to work in the United States
StandardAero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about StandardAero and has not been reviewed or approved by StandardAero.
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Retirement Support — Provides a 401(k) and has added an Employee Stock Purchase Plan and an Incentive Award (equity) plan, expanding long-term savings and ownership options. These programs complement base pay with additional wealth-building mechanisms.
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Leave & Time Off Breadth — Includes PTO, paid holidays, sick time, bereavement leave, military leave, and parental leave, with some roles accruing PTO that can increase with service. Eligibility for benefits typically begins the first day of the month after hire, indicating structured access to time-off programs.
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Wellbeing & Lifestyle Benefits — Offers tuition assistance, job training/conferences, company events, and an Employee Assistance Program as part of a comprehensive package. The inclusion of learning support and EAP provides development and wellbeing resources beyond core insurance and retirement.
StandardAero Insights
What We Do
StandardAero has become one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. Services include MRO for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams. StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions.
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