Wells Fargo is seeking a Systems Operations Manager.
In this role, you will:
- Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
- Engage stakeholders and internal partners associated with the Systems Operations functional area
- Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
- Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Collaborate and consult with analysts, Information Technology personnel, or vendors
- Manage mid to highly experienced analysts
- Manage allocation of people and financial resources for Systems Operations
- Mentor and guide talent development of direct reports and assist in hiring
- 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- Significant experience in managing CI/CD Operations - managing Infrastructure stability and availability for CI/CD tools like Urban CodeDeploy, Github, GihubActions, Harness, JFrog Artifactory, BlackDuck, Checkmarx, etc.
- Experienced in managing Infrastructure upgrades and lifecycle management for above CI/CD tools like version upgrades, moving from on-premise to vendor SaaS, CI migration like Jenkins to GithubActions, CD migration like UCD to Harness, supporting k8s upgrades, etc.
- Experienced in Incident management - including major Incident management, communication to internal stakeholders in I&P and US, co-ordinating with vendors, driving quick resolution.
- Experienced in Problem management - experienced in regularly identifying improvement opportunities from alerts and incidents, and driving those improvements to actual results, via Problem Management process
- Experienced people manager, who can set challenging but realistic goals for operations engineers for learning new skills, like new CI/CD tools and AI/GenAI skills, mentor them on technical and soft skills and help them achieve these goals
- Run day-to-day CI/CD Platform Operations - spanning on-premise data centers and public/Vendor clouds - to ensure high stability and availability of platform. This includes alert monitoring and timely response.
- Review and help team plan and execute major and BAU changes. Mitigate risk of such changes by ensuring appropriate scheduling, pre-validations, post-change validation, etc.
- Shift management - prepare shift roster for team for weekdays, weekends and holidays to ensure 16x7 coverage from I&P team and monitor/adjust for any unplanned time-offs or ad-hoc events.
- Continuously measure and enable improvement of team's performance - through DORA metrics like Mean time to resolution (MTTR) reduction and failed changes reduction, and through regular Alert analysis and introduction of new alerts/updates to previous, to continuously improve Observability and monitoring.
- Enhance I.&P. team capabilities by: (1) Ensuring coverage across teams - defining and achieving SME development plan with the team, to ensure sufficient coverage of tools across the team, and (2) Helping senior engineers develop global SME expertise in their area, providing support via relevant trainings and work assignments.
- Collaborate effectively with US platform team, I&P and US Engineering and other stakeholders to achieve above objectives. Own and drive daily handover calls with US platform team
- Automation and AI - Help team define relevant use cases, do technical POC, implement and realize automations in CI-CD Platform tools processes and incidents, to either increase efficiency, reduce manual toil or reduce operational risk.
25 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years of Systems Engineering and Technology Architecture experience, or equivalent experience, training, military experience, or education
- 2+ years of leadership experience
- Experience managing CI/CD operations and infrastructure stability for CI/CD tools
- Experience managing infrastructure upgrades, lifecycle management, cloud migrations, and CI/CD tool migrations
- Experience with major incident management, stakeholder communication, vendor coordination, and rapid resolution
- Experience with problem management and driving operational improvements from alerts and incidents
- People management experience, including goal setting, mentoring, technical development, and soft-skills development
Wells Fargo Compensation & Benefits Highlights
-
Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
-
Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
-
Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
