The Role
The Systems Engineer in Tokyo will support strategic customers with technical presentations and maintain the Customer Demo Lab, managing network configurations and assisting with sales processes.
Summary Generated by Built In
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.
Come become part of something big with us! We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.
Position Overview
We are seeking a skilled and detail-oriented Systems Engineer in Tokyo, Japan to engage with strategic customers and partners in Japan in solution presentations, demonstrations and proof of concepts to support the regional revenue growth.As a trusted technical advisor, you will work closely with the sales team to support customers throughout the sales cycle. You will play a critical role in helping customers and partners understand the value of our solutions and in driving business growth across Japan.
This role also requires the Systems Engineer to manage and maintain the Customer Demo Lab environment. This role involves maintaining a wide range of Extreme Networks equipment used for testing, validation, and integration activities. You will be responsible for maintaining lab infrastructure, ensuring operational readiness, supporting test scenarios, and collaborating with engineering and product teams with test setups, and contributing to automation and innovation efforts within the lab. You will leverage on this lab to demonstrate the value of the solutions from Extreme Networks to the customers.
Key Responsibilities
- Collaborate with account managers to identify customer needs and propose technical solutions that align with business goals.
- Conduct training and product demonstrations to Extreme employees, customers and partners.
- Participate and deliver technical assessments, proof-of-concept deployments, and architectural workshops for prospective customers.
- Collaborate with sales teams, partners, and internal stakeholders to support regional revenue goals and extend market reach
- Build strong relationships with key technical stakeholders at customer organizations.
- Stay up to date on industry trends, competitive landscape, and emerging technologies
- Provide pre-sales technical support for RFPs, RFIs, and solution proposals.
- Act as a liaison between customers and product/engineering teams to provide feedback and ensure solution alignment.
For the Customer Demo Lab:
- Deploy, configure, and maintain Extreme Networks hardware and software
- Design and maintain layer 2/3 topologies, including VLANs, routing, and IPv6 configurations.
- Monitor and troubleshoot lab network performance and stability.
- Maintain lab documentation (topology diagrams, IP plans, configurations).
- Support automated testing frameworks and integrate network infrastructure into CI/CD pipelines where applicable
- Collaborate with product, QA, and development teams to support feature validation and integration testing.
- Configure and maintain network services in the lab (e.g., DHCP, DNS, NTP, syslog).
- Implement and manage firmware upgrades and backup configurations across test equipment.
- Manage physical cabling and racking of devices; ensure proper labeling and cable management.
- Track hardware inventory, licensing, and lab resource allocation.
Technical Skills & Experience
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- 3+ years of experience in sales engineering, solutions architecture, or network consulting.
- Strong understanding of enterprise networking, switching/routing, wireless LAN, and/or cloud-managed networks.
- Good understanding of the Network Industry Landscape
- Excellent presentation, communication, and interpersonal skills.
- Strong troubleshooting and problem-solving capabilities.
- Understanding of cloud-managed networking platforms and integration with security and automation workflows.
- Solid troubleshooting skills with CLI, SNMP, and packet analysis tools (e.g., Wireshark).
- Experience with network simulation and testing tools
- Comfortable with both physical and virtual network environments.
- Vendor certifications that demonstrate expertise in networking, wireless technologies, access control and cloud are highly preferred
- Experience as a Network Engineer or Lab Engineer in a technical environment.
Technical Skills & Experience
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- 3+ years of experience in sales engineering, solutions architecture, or network consulting.
- Strong understanding of enterprise networking, switching/routing, wireless LAN, and/or cloud-managed networks.
- Experience working with vendors such asCisco, Aruba, Juniper, or similar.
- Excellent presentation, communication, and interpersonal skills.
- Strong troubleshooting and problem-solving capabilities.
- Understanding of cloud-managed networking platforms and integration with security and automation workflows.
- Solid troubleshooting skills with CLI, SNMP, and packet analysis tools (e.g., Wireshark).
- Experience with network simulation and testing tools
- Comfortable with both physical and virtual network environments.
- Vendor certifications that demonstrate expertise in networking, wireless technologies, access control and cloud are highly preferred
- Experience as a Network Engineer or Lab Engineer in a technical environment.
Soft Skills
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently and manage multiple priorities.
- Customer-oriented mindset with strong problem-solving skills.
- Collaborative approach when working with internal teams and external partners.
Language Skill:
- Fluent in Japanese (native or business level) and proficient in English (reading/writing/speaking)
What You’ll Gain
- Opportunity to work with a variety of modern networking technologies across diverse customer environments.
- Supportive team environment focused on continuous learning and collaboration.
- Exposure to enterprise, education, government, and service provider use cases in the Japan market.
Top Skills
Ci/Cd
Cloud-Managed Networks
Dhcp
Dns
Enterprise Networking
Ntp
Routing
Snmp
Switching
Vlans
Wireless Lan
Wireshark
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The Company
What We Do
Extreme Networks, Inc. (EXTR) is a leader in cloud networking focused on delivering services that connect devices, applications, and people in new ways. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
