What You'll Do:
- Provide ongoing support, monitoring, and maintenance of deployed products.
- Manage incidents, tasks, and problems using ServiceNow as the ITSM platform.
- Troubleshoot and resolve application issues escalated to the support team.
- Perform application support using log analysis and search techniques with tools such as Splunk and SQL.
- Analyze support issues to identify system gaps, process inefficiencies, or business impacts.
- Escalate complex issues to Senior System Engineers and/or development teams as needed, and log defects and problems in ServiceNow.
- Maintain a working knowledge of key Cox Automotive platforms, applications, customers, and business units.
- Collaborate closely with application development teams to ensure timely and effective delivery of system fixes.
- Actively participate in the engineering community by staying current with emerging technologies and best practices, and sharing insights across the organization.
- Embrace AI for day-to-day tasks, including automation, research, and troubleshooting through agents and AI-powered tools.
- Document solutions and maintain the team knowledge base.
- Respond to critical tickets with a strong sense of urgency.
- Provide timely updates and keep users informed of progress, resolutions, and decisions.
- Volunteer to assist and support team members when needed.
- Remain current with industry trends and changes.
- Apply appropriate technical processes to meet business needs effectively.
Who You Are:
- Bachelor's degree in (list any requirements of discipline here). The right candidate could also have a different combination, such as 4 years' experience in a related field.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- 3+ years of service and support experience.
- Strong problem-solving and communication skills, with the ability to manage relationships while consistently delivering high-quality results.
- Demonstrate initiative, customer focus, and ability to work effectively in a team environment.
- Ability to independently prioritize and manage daily workload.
- A+ and/or Network+ certifications preferred.
- Understanding of cloud technologies, AWS, Azure, etc.
- Intermediate to advanced SQL skills.
- Availability for on-call rotations in a 24/7 online business environment.
- Ability to work under pressure with time constraints and adapt to frequent changes in tasks or responsibilities.
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
