Systems Administrator

JOB TITLE:    Systems Administrator             REPORTS TO:    Senior Project Manager

Real Projectives® is a national real estate consulting firm that provides tailored advisory and project management services spanning the entire property lifecycle. Clients ranging from small business owners to the largest institutional real estate investment firms trust us to help them acquire, renovate, improve, and develop a variety of property types throughout the United States.

SUMMARY:

The Systems Administrator manages and maintains our project management and knowledge management systems to enable effective delivery of client services and leverage information for continuous improvement. The successful person will ensure systems are effectively utilized, reliable and aligned with the team needs to support high quality project execution and continuous improvement.

PRIMARY RESPONSIBILITIES:

• Manage and administer our project management system, currently Trimble Unity Construct (TUC) and accompanying mobile platform, Trimble Unity Field (TUF), and other company systems as assigned.
• Administer system changes, modifications, and enhancements such as modules, new workflows, custom reports, and related updates to ensure all changes are functioning properly; maintain a system changes log with timely updates for recordkeeping purposes.
• Observe, document, and raise awareness of system needs, required resources, and potential gaps, including practical approaches to close or eliminate those gaps in the system.
• Serve as Real Projectives’ primary point of contact with system vendors for support, performance, troubleshooting, and administration.
• Coordinate with the vendor’s in-house account representative and/or business analyst to address performance, quality, issues, resolutions, and user license tracking.
• Deliver systems orientation and training for new employee onboarding.
• Lead and facilitate bi-weekly PM Systems Committee meetings to outline deliverables, establish priorities, and plan appropriate system strategies.
• Maintain system documentation, including processes, protocols and standard operating procedures.
• Develop reporting tools and templates to support data-driven decision making.
• Stay abreast of the latest system updates, upgrades, new features, and services to anticipate how best to adapt and align services to meet future needs.
• Demonstrate professionalism, timely service delivery, and a commitment to positive internal customer experiences.

ADDITIONAL RESPONSIBILITIES:

• Foster productive relationships with and engage systems vendors and their account and support teams.
• Process vendor work orders and service agreements as needed.
• Track schedules and coordinate with resources to ensure timely completion of special projects and initiatives underway.
• Monitor progress and issues on all active initiatives and adjust as necessary to overcome hurdles and achieve expectations.
• Provide timely communications and act to resolve issues with expediency and diligence.

QUALIFICATIONS:

• Experience working within project management systems, enterprise software platforms, or comparable technology environments.
• Proficiency with Microsoft Office 365 and system reporting tools preferred.
• Familiar with SharePoint, Power and certifications.
• Strong organizational, analytical, and documentation skills.
• Ability to coordinate across teams and manage multiple priorities effectively.
• Effective communication, troubleshooting, and problem-solving skills.
• Demonstrated ability to support technology adoption and process improvement initiatives.

HOURS:

The position will be full-time and at-will employment. General work hours will be as needed based on system priorities, projects, and internal support requirements. Additional hours may be necessary during system upgrades, implementations, or critical issue resolution periods.

LOCATION:

Work may be performed in hybrid locations from home and at our headquarters office in Laurel, MD. Occasional coordination with vendors and internal teams may be required based on system needs and project initiatives. Specific expectations will be established with this role’s supervisor and the Project Management Systems Committee in alignment with departmental and company objectives.

SALARY:

Base salary range starting from $95,000 annually. Compensation will be salary commensurate with experience.

BENEFITS:

Paid holidays, vacation, and personal time provided. Group medical, dental and vision insurances partially paid by Company. 401k retirement plan available. Continuing education/certification reimbursement offered.

Real Projectives provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to national origin, race, skin color, religion, age, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.