Systems Administrator

Summary:    
The Systems Administrator is responsible for engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems. Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems. 

Responsibilities:

• Engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems
• Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems

Duties:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, virtualization, email systems, laptops, desktops, software and hardware
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Apply OS patches and upgrades on a regular basis to maintain a stable and secure environment using automated tools
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact of issues
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions
• Interact with the helpdesk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Own projects, solutions, and key responsibilities within larger business initiatives
• Develop and maintain team documentation
• Travel to branches as required
• Off-hour support as required.

Education, Skills, Experience:

• Education and/or experience equivalent to a minimum of an Associate's degree from an accredited college, university, or vocational college with a degree in computer sciences or a related discipline.
• 1-3 years of IT helpdesk or IT specialist experience including system administration experience wither operations/patching/upgrades/security.
• Knowledge and experience in telecommunications and phone equipment (3CX preferred).
• Knowledge and experience with Windows based operating systems both server and desktop.
• Experience with server virtualization technologies (VMWare, Hyper-V).
• Experience with Active Directory and Group Policy Management, Internal DNS.
• Experience with networking technologies (LAN/WAN, Layer 2/3, routers, switches, firewalls, wifi, RADIUS, VPNs, VLANs, DHCP, DNS, FTP).
• Excellent analytical and problem solving skills including root-cause analysis.
• Experience with Office365 administration and integration
• Prior experience with SAN technologies a plus. 
• Prior experience with Azure, AWS or other cloud technology a plus.
• Skilled in Windows File/Print services including DFS.
• Skilled in cyber security & security best practices.
• Skilled in using industry standard practices for supporting complex infrastructure environment.
• Familiar with Disaster Recover/Backup and Restore Tools and Techniques.
• Strong customer service orientation.
• Knowledge of project management, agile scrum, organizational change and/or transformation a plus.
•  Strong oral and written communication skills.
• Proven ability to work effectively in a team environment. 
• Willing to work in a team-oriented, collaborative, geographically dispersed environment. 
• Familiar with general IT change management practices.
• Professional certifications from Microsoft, VMWare, Cisco, ISACA, Agile Scrum, ITIL, or Six Sigma, etc.

Work Environment, Physical Demands

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75lbs. on a regular basis 
• Ability to work in an environment to include 8–12-hour days, and flexibility to extend working hours when necessary

CSM Job Standards Accountabilities: 
Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand.  Communicate in spoken English well enough to be understood by others.  
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security:  Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site.  Follow appropriate security procedures.
Scheduling and Coordinating:  Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.