System Support Specialist

Job Description:

System Support Specialist

Salary: £27,500 plus benefits

Location status: Hybrid working – 2 days in the office per month at Bupa place, Manchester M50 3SP

Contract type: Permanent

Shift pattern: Full-time – 37.5 hours

We make health happen

At Bupa, we’re not just a health insurer – we’re a health partner. With no shareholders, our focus is always on our customers. We’re here to help people live longer, healthier, happier lives – and make a better world.

As a System Support Specialist, you will  play a key role in shaping the future of healthcare at Bupa Global. You will  be the acknowledged expert for all UK MU’s core applications both internally and externally facing for the Business across UK MU so they can support our systems

This is your chance to be part of a team that’s passionate about making health happen, every day.

Key Responsibilities:

As a system support specialist you will:

• provide an accessible front line expertise to all UK MU’s core applications users across UK MU

• To act as a central, co-ordinated point of reference for UK MU’s core applications queries

• To act as the first line technical support for external web based application, Access Online.  Handling calls from the relevant users of this application.

• To assess support issues and direct them to the appropriate areas liaising with the relevant support teams in IS.

• Perform technical analysis of issues and provide resolution via remote connection  to user’s PCs

• To raise service desk calls for all UK MU’s core applications, setting priorities & using the agreed escalation procedures.

• To support the users in workarounds while UK MU’s core applications  bugs are fixed or new enhancements are under going development

• To provide ad hoc testing in test environments of BAU defect fixes

• To complete detailed analysis of UK MU’s core applications queries and feedback to the users in conjunction with their other support colleagues.

• To support the Business Support Manager in continually evaluating UK MU’s core applications functionality, looking for and recommending improvements and enhancements.

• Assist in the analysis of business processes, identifying alternative solutions to ensure best outcomes for our customers

What We’re Looking For:

We’re looking for someone who’s curious, collaborative, and confident working in a fast-paced environment. You’ll need:

• Previous operational experience, within an UK MU area either as a subject matter expert or front line operative.

• A thorough understanding of front line customer interaction and knowledge of how the business moves its work around, including the end to end business process

• Ideally with experience of supporting systems and knowledge of support processes. This could have been achieved through “floorwalking”  or “user acceptance testing” activities associated with a system release in the past

• Specialist in depth knowledge of a specific functional area within UK MU and the applications used to support and automate processes in this area.

• Credibility with the users within a functional area to be able handle a wide range of system, process, and training related issues relevant to  their specialist area

• Educated ideally to ‘A’ level or equivalent with additional higher education that demonstrates Information Technology, Financial and commercial understanding.

• ISEB Foundation qualified or working towards it.

• ServiceNow experience preferable.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role, you’ll receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell

• Enhanced pension and life insurance

• Private medical insurance

• Access to our health assessments and dental insurance

• Discounts on Bupa products and services

• Support for learning and development

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [email protected]

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