Jobs at Bupa

Manage consumer retentions and reinstatement sales teams, drive reinstatement sales via lead and performance management, ensure high call quality, develop staff, and make day-to-day decisions to meet targets.

Own and prioritise the digital product backlog, convert customer feedback into user stories, collaborate with design and development teams in agile sprints, measure impact and delivery performance, and support product roadmaps to deliver measurable business outcomes across global stakeholders.

Design simple, accessible web and mobile user journeys from discovery to launch. Conduct user research and testing, create wireframes, flows, prototypes, and apply design systems. Collaborate with stakeholders and agile teams to refine and deliver consistent, inclusive digital experiences.

Provide email-based customer support for corporate clients, handle escalations end-to-end, liaise with internal teams, manage customer records and onboarding, support renewals, train new joiners, and contribute to service improvements to drive retention and expansion.

Manage customer accounts and debt recovery through timely collections, query resolution, refunds, and accurate cash allocation. Provide administrative support, reconcile accounts, handle complaints, meet performance targets, and maintain positive stakeholder relationships while recording actions in the billing system.

Lead and develop a team managing a portfolio of Specialist B2B clients (Cashplan and Dental), driving retention, renewals, cross-sell, and profitable growth. Ensure regulatory compliance, customer-centric outcomes, P&L optimisation, and close collaboration with internal stakeholders to win bids, onboard new business, and improve processes. Build strong commercial partnerships and represent Specialist Sales externally.

Drive acquisition marketing and commercial growth across the UK and Egypt by optimizing PPC, paid social and programmatic campaigns, creating campaign assets, ensuring compliance, producing performance reports, analyzing market and customer data, and collaborating with agencies and internal teams to improve retention and ROI.

Provide UK and international corporate tax advice, support cross-border transactions and transfer pricing, manage Country-by-Country Reporting and Corporate Interest Restriction calculations, liaise with tax authorities and advisors, monitor regulatory changes, and drive process and data improvements across global markets.

Lead pricing for international health insurance across Asia, performing rate reviews, building pricing scenario tools, developing analytical techniques, pricing new and existing products, delivering competitor analysis, and representing pricing with senior stakeholders and committees to influence strategy and projects.

Own a domain within the Blua digital health portfolio: define vision and roadmap, lead an autonomous cross-functional agile squad, collaborate with clinical and business stakeholders, use analytics and user research to deliver customer-centric digital health products and measurable outcomes, and ensure accessibility and inclusivity.

Provide face-to-face and remote counselling to adults, conduct assessments and formulations, manage own caseload, deliver interventions and group psychoeducation, liaise with multidisciplinary teams, follow case management and safeguarding procedures, attend supervision and contribute to service improvement.

Provide inbound EAP telephone counselling and brief therapeutic support, conduct structured mental health assessments, triage and risk-manage clients, own a caseload, manage diaries and bookings, perform related administration, and work to professional and regulatory standards. Weekend rota and flexible shifts required.

Provide musculoskeletal assessment and treatment to insured and self-pay patients in a multidisciplinary clinic. Collaborate with physicians and therapy leads, deliver progressive rehabilitation plans, manage clinical admin time, and engage local public and corporate communities to support service growth.

Provide front-desk and administrative support at Bupa Crawley: welcome patients, schedule appointments, answer multi-line phones and emails, maintain records, handle financial admin, ensure data protection and safe customer areas while delivering excellent customer service.

As IAM Senior Engineer, you'll design, develop, and maintain IAM solutions, integrating with enterprise systems while ensuring security and compliance. You'll troubleshoot issues and support IAM services.

Design and deliver Dynamics 365 and Power Platform solutions to improve customer journeys. Build secure, scalable Azure-based applications, integrate systems and migrate data, implement DevOps release pipelines, apply testing and automation, and collaborate with stakeholders in healthcare contexts.

Deliver face-to-face primary care consultations and health assessments at a Bupa clinic, maintain high clinical standards, participate in meetings, training, audits and annual clinical review, provide clinical guidance to colleagues, and support quality improvement activities.

Provide professional front-of-house customer service and administrative support for the care home, including payroll administration, Microsoft Office-based tasks, record-keeping, supporting the Home Manager, relationship building, and occasional weekend working as required.

Manage sales enquiries and promote retirement village products and services to meet occupancy and sales targets. Host client visits, follow up calls, attend sales meetings, support marketing strategy, build local community relationships, handle sales administration, budgetary controls and reporting, and ensure respectful interactions with residents and families. Role includes DBS check.

Lead and deliver health services projects across the full lifecycle. Define scope, manage risks, dependencies and stakeholders, report progress, implement process changes, and provide post-implementation support using recognised project management approaches.