Jobs at Bupa

Provide customer service to self-pay patients by explaining treatment options, pricing, hospital packages, consultants, and appointment availability. Manage telephone, email, and webform enquiries, support finance applications, coordinate with consultants, medical secretaries, finance partners, and admissions teams, and track patient activity through discharge. Help optimize patient experience, support revenue targets, contribute to marketing insights, and book appointments for broader contact-centre enquiries.

Manage reception and administrative operations at a healthcare centre. Responsibilities include greeting customers, handling calls and emails, preparing clinical paperwork, managing results and reports, booking appointments and referrals, processing payments and invoices, handling post, monitoring supplies, and maintaining well-presented facilities. The role requires excellent customer service, organization, communication, computer literacy, flexibility, and the ability to work autonomously in a busy, multidisciplinary environment.

Serves as the first point of contact for visitors, residents’ families, and callers at a care home. Manages new enquiries, provides face-to-face and telephone support, conducts care home tours, and assists the Home Manager and Administrator with clerical tasks, paperwork, and filing. Ensures enquiries are handled promptly and routine daily and weekly tasks are completed while maintaining a friendly, caring, and organised approach.

Plan and run tailored activity sessions, produce and manage activity planners and budgets, organise events and days out, liaise with external performers, support residents one-to-one, update care paperwork and activity notes, assist with meals when needed, and support the home's social media.

Supports communications campaigns and client, intermediary, and partner events for Bupa Global. Responsibilities include creating communications, coordinating email campaigns and newsletters, managing content schedules and approvals, supporting sales communications, administering event registrations and attendee data, coordinating logistics and suppliers, providing on-site event support, producing reports, monitoring performance, and assisting with governance, procurement, budgets, purchase orders, and invoices.

Provides clinical and counselling psychology services for adults, including assessments, formulations, evidence-based therapy, wellbeing coaching, referrals, psychoeducation, and mental health training. The psychologist manages an autonomous caseload, delivers face-to-face, telephone, and video consultations, follows case management processes, collaborates with clinical and operational teams, attends supervision, and works toward client outcomes and service improvements.

Manage group quotation requests and grow the SME and corporate sales pipeline through brokers, independent agents, and intermediary partners in Singapore. Deliver product presentations and broker training, maintain Salesforce pipeline data and reporting, achieve sales and quality targets, ensure MAS and FCA compliance, support events and campaigns, and build strong senior-level relationships. The role also contributes to continuous improvement, team support, and representing Bupa Global with integrity and exceptional service.

Provides administrative and customer support for health clinic and insurance operations. Duties include managing mailboxes, data entry, invoicing, webchat and telephone enquiries, appointment coordination, inventory processing, complaint and incident documentation, and compliance with operational, privacy, and clinical governance standards. The role also supports clinicians, resolves queries within service levels, participates in meetings, and identifies service improvements.

Greets customers, maintains appointment calendars, sorts mail, and coordinates suppliers and deliveries. This is a full-time receptionist and administrative support role based in Singapore.

Provides psychological assessments, formulations, evidence-based therapy, wellbeing coaching, psychoeducation, and referral recommendations for adult mental health clients. Delivers care face-to-face, by telephone, and via video, manages an independent caseload, follows clinical governance and case-management processes, attends supervision, and collaborates with clinical and operational teams. The role is part-time and requires one morning and one evening shift weekly or a weekend shift.

Coordinate and manage relationships with Bupa Global service partners and providers, monitor partner performance, resolve queries, support operational meetings, identify process improvements, ensure compliance, and help deliver cost savings and fair customer outcomes.

Manage a portfolio of SME health insurance accounts, retain and grow business, handle renewals, pricing and debt management, run customer meetings, resolve queries with cross-functional teams, maintain accurate records, monitor market activity, and support continuous improvement.

Lead the Group-level PMO for cyber security programmes, define PMO standards, create executive reporting and dashboards, manage budgets, risks, dependencies and procurement, align market and business unit delivery, and support change, benefits tracking and stakeholder communications across a global organisation.

Provides phone, email, and webchat support to B2B customers, brokers, account managers, and business partners. Resolves queries, complaints, technical platform issues, and account-related requests while meeting service standards. Maintains accurate records, manages inbound and outbound communications, and builds strong stakeholder relationships. The role requires strong communication, problem-solving, organization, numerical, IT, and customer-service skills in a regulated environment.

Leads communications for strategic initiatives and portfolio changes across Bupa’s insurance and healthcare businesses. Develops messaging, communication plans, scenario and cascade strategies across media, internal, customer, digital, social, and public relations channels. Advises senior leaders, manages reputation and sensitive issues, supports business transformation, and coordinates with internal teams and external stakeholders to deliver clear, consistent communications.

Provides musculoskeletal assessments, treatments, and progressive rehabilitation for insured and self-pay patients. Works within a multidisciplinary clinical team, supports customer engagement, maintains accurate clinical documentation, and delivers an excellent patient experience. Requires HCPC registration, at least two years of post-qualification experience, and extensive postgraduate MSK physiotherapy experience. Private-patient, sports-injury, women’s health, and postgraduate qualification experience are valued.

Coordinate engaging activities and wellbeing sessions for care home residents, including arts, crafts, exercise, social events, one-to-one activities, birthdays, outings, and community performances. Maintain activity planners, budgets, and paperwork while liaising with external providers and supporting social media. The role focuses on person-centred engagement, creativity, companionship, and improving residents’ quality of life.

Provides clinical and counselling psychological care for adult mental health clients through assessments, formulations, evidence-based interventions, and face-to-face, telephone, or video consultations. Responsibilities include case management, referrals, wellbeing coaching, psychoeducation, presentations, supervision, caseload management, and collaboration with clinical and operational teams. The role is permanent and part-time, requiring at least two days weekly, including one late shift.

Provides reception and administrative support at Bupa’s onsite health centre. Responsibilities include welcoming customers, managing arrivals and enquiries, processing clinical documentation and reports, coordinating appointments and referrals, handling payments and invoices, maintaining accurate records in multiple systems, monitoring stock, and supporting clinical teams. The role emphasizes exceptional customer service, confidentiality, organisation, process improvement, and maintaining professional centre facilities.

Develop and manage healthcare provider and TPA networks across the Middle East and Africa. Responsibilities include researching healthcare markets, negotiating provider contracts, managing partner relationships, monitoring healthcare spend, improving network performance, supporting healthcare management strategies, resolving escalated queries, and ensuring compliance with governance and regulatory requirements.