The System Engineer will work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple, customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.
Primary Responsibilities:
• Recurring Server/Network Maintenance
• Basic Active Directory Support (New/Term Users, Password Resets)
• Basic MFA Support (New Setups, New Devices, Unlock Users)
• Basic Hardware – Support and troubleshooting including identifying, using and connecting
hardware components and devices as well as setup and installing common peripheral devices.
• Basic Windows Operating Systems – Install and support Windows OS including command line
and client support.
o Desktop Support (Windows 10 and 11)
o Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
• Basic Software Troubleshooting – Troubleshoot PC and mobile device issues.
• Basic Support of MS Office and Office 365 suite
• Basic Support of Spam Filtering
• Basic Networking – Support and troubleshooting of networks and connections including TCP/IP,
DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls,
network printers)
• Basic Infrastructure support – Troubleshoot cabling, device and storage technologies.
• Basic Security – Identify and protect against security vulnerabilities for devices and their
network connections, troubleshooting of Duo MFA/SSO tickets assisting with user lockouts &
install/setup
• Basic Anti-Virus Support and Remediation
• Basic Mobile device support – Install and configure laptops and other mobile devices.
• Support and provide basic understanding of Mac OS, Linux, and mobile OS.
• Basic Server and network maintenance for varied network environments
• Ability to escalate to higher level support, as required.
• After-hours Primary/Secondary support every few months
• Create/Update proper documentation, diagrams and other detailed instructions.
• Dispatch Support (Answering Phones, Creating and Assignment of Tickets)
Preferred Qualifications and Skills:
• 1+ years of technical support experience
• Able to work on support tickets independently and update status accurately.
• Ability to manage priority of support requests in a fast paced, fast-growing environment.
• Able to learn and adapt quickly.
• Excellent communication skills – verbal and written.
• Ability to explain complex IT concepts in simple terms
• Technical certifications (CompTIA A+ and Network+ preferred)
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
