System Engineer
Department: Service Delivery
Reports to: Training Team
Work Model: WFO
Shift Type: Rotational shifts in EST
Position Summary
The System Engineer position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.
The System Engineer is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.
Education and Qualifications
- Bachelor’s degree.
- Minimum one year of experience in dealing with international clients.
- Experience of working with teams of English-speaking countries
Responsibilities
- Network Monitoring
- Event Management and Incident Management
- Diagnosing IT infrastructure errors
- Troubleshooting network and server issues
- Maintaining patch and update management
- Backup management
- Escalating issues and outages
Capabilities & Skills
- Technology Graduate OR Bachelor of Science in IT
- Must have a prior minimum 1 year of experience in a technical support role.
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions.
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
- Must be flexible to work any shift in a 24/7 operation including night shifts.
- Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements.
- The work location will be decided by the Organization depending upon the business requirement.
- Candidate should be amendable to work from office.
Behavioral Skills
- Longevity and commitment in previous work
- Team player.
- Ability to meet target under pressure and time bound deadlines.
- Dynamic and pleasing attitude and personality.
Our Culture and You
What does the day in life look like for the System Engineer? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.
Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.
Benefits
- HMO Principal
- Maximum Benefit Limit Per Illness Per Year of PHP150,000.00
- +1 Free Dependents Maximum Benefit Limit Per Illness Per Year of PHP150,000.00
- 50% Coverage on 2nd Dependent Maximum Benefit Limit Per Illness Per Year of PHP150,000.00 and 100% coverage on employee 2nd year.
- Pru Life UK Life Insurance
- Death Benefit: PHP1,000,000.00
- Accidental Death and Disablement Benefit Rider: PHP1,000,000.00
- Crisis Cover Benefit: PHP500,000.00
- 13th Month Pay
- Equivalent to your monthly pay (and pro-rated according to base pay on your initial year of engagement), paid out every December
- Service Incentive Leaves
- 12- Vacation Leaves
- 12- Sick Leave
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
