Position Summary
Senior System Administrator/Engineer is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs)
Education and Qualifications
- Bachelor’s degree and Undergraduate with minimum 2 years of experience
- At least 2 – 3 years of working experience with Windows domain desktop & end-user technical support
- Experience of working with teams of English-speaking countries
- Excellent customer service skills
- Active Directory user management and troubleshooting
Responsibilities
- Desktop operating system maintenance, troubleshooting, and diagnosis
- Desktop connectivity troubleshooting
- Application installation and support
- Printer installation and support
- Client VPN installation and support
- Microsoft Office Suite Support
- Desktop antimalware administration and resolution
- Active Directory user management and troubleshooting
Added Advantage
- O365 administration
- MCSA, AZ-900 or Network+, ITIL foundation
Behavioral Skills
- Longevity and commitment in previous work
- Team player
- Ability to meet target under pressure and time bound deadlines
- Dynamic and pleasing attitude and personality.
ITBD Benefits at a glance
- IT By Design is a fun team that does great things. We work hard, and we play hard.
- We provide a competitive salary package, fixed weekends off, IT hardware will be provided.
- Investing in our teams’ growth and development is our top priority.
About Us
When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint.
ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today. The company remains privately held—enabling decision-making focused on what is best for partners and the ITBD community.
As a people-centric business, ITBD is focused on creating a healthy, challenging, supportive community for its employees across three offices, which include the company headquarters in Jersey City, New Jersey; and locations in Chandigarh and Noida, India. The ITBD culture is based on five core values—Humility, Accountability, Passion, Positivity, and Community—and those principles guide our community and our engagement with customers. Ongoing career development opportunities and clear paths to success are also part of the ITBD's commitment to its employees—your success is our success. Both our India and Jersey City offices were recently certified as a Great Place to Work.
To continue to deliver exceptional customer services through our remote staffing, helpdesk, SOC, NOC, and consulting services, we expect to nearly double the size of our team while continuing to focus on building a community of caring, engaged, dedicated employees aligned with our core values.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
