If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Essential Responsibilities:
- (30%) Assist with troubleshooting production systems and incident/problem management when required, documentation of system issues while coordinating resolutions with appropriate technical teams.
- (30%) Assist with product testing, defect analysis, implementation, validation and conversion efforts, preparation of training materials and user guides for new technologies, and enhancements related to check imaging systems and processes. Testing and validation includes database and security updates to ensure application compatibility.
- (15%) Provide resolution support to business units/teams related to items processing, image exchange, check image retention, exception processing, returns processing, and branch, ATM and mobile remote deposit capture.
- (15 %) Work closely with senior staff and managers to ensure all system updates and design changes meet organizational requirements and are implemented in a timely manner. Attend and lead project meetings within departments as well as with other user groups, technical teams and vendors.
- (10%) Maintain working knowledge of item/check processing systems and business user functionality to ensure system design and testing is applicable to organizational directives and end user environments.
Required Education & Experience (Knowledge, Skills, & Abilities):
- Minimum 2 years of banking operations or other relevant experience.
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficient in MS Office, particularly Excel
- Ability to work well under pressure in critical situations with tight deadlines (production issues)
- Ability and willingness to work fluctuating or additional hours include overnight or weekends as needed for testing, implementations or troubleshooting system issues.
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Bachelor’s degree in Information Systems, Business Administration, Finance
- Experience in:
- Check data and image capture
- Item processing workflows
- Payment systems integration
- Check Industry standards and file formats
- Item processing sort patterns
- Branch/operation user functionality
- Check system workflow designs
Job Environment & Physical Requirements:
- A hybrid remote and in-office setting. In-office setting includes physical proximity to other employees and some background noise from other employees, printers, phones, etc.
- After-hours support during system implementation or critical processing periods.
- Availability during operational outages or business continuity events may be required.
- Ability to communicate effectively in person, over the phone and via collaboration tools
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- Minimum 2 years of banking operations or other relevant experience
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, particularly Excel
- Ability to work under pressure during critical situations and tight deadlines
- Availability and willingness to work fluctuating or additional hours, including overnight and weekends
- Bachelor's degree in Information Systems, Business Administration, or Finance
- Experience with check data and image capture
- Experience with item processing workflows
- Experience with payment systems integration
- Knowledge of check industry standards and file formats
- Experience with item processing sort patterns
- Experience with branch and operations user functionality
- Experience with check system workflow designs
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
-
Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
-
Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
-
Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
