System Administrator [Talents Bench]

Metal Toad is a strategic AI partner. We help our customers to use AI to build the engines of their future growth, aligning AI’s capabilities with their most important business opportunities. We are an AWS, Anthropic, and OpenAI partner. 

Our team includes consultants, software engineers, devops engineers, UX designers, project managers, marketers, and supporting staff. It should go without saying, but everyone working at Metal Toad should be interested in the impact of AI, and believe in a human-first, AI-enabled future.

Metal Toad is a fully remote company, offering all team members the ability to work from home. 

Although Metal Toad is a remote company, we are currently seeking contractors residing in Brazil for this position. Compensation will be made in Brazilian Reais (R$), in accordance with the local currency of the country where the position is located. Due to legal limitations, we are unable to sponsor any type of visa.

To apply for this position, please submit your resume in English as a PDF.

Job Description

The System Administrator position at Metal Toad requires experience in maintaining infrastructure for high-availability, scalable, enterprise-grade applications. You will be part of a talented team that works on mission-critical applications.

Responsibilities

Planning

• Documenting complete cloud hosting systems, including capacity planning, software and instance type selection, allocation, and network design.
• Building systems by executing installation, configuration, and testing of cloud resources.
• Using automation and configuration management to ensure repeatability and traceability of changes.

Managed Services

• Troubleshooting system hardware, software, networks, and operating systems.
• Protecting the integrity and security of systems by implementing access controls and monitoring tools and providing written evaluations and recommendations for ongoing improvement.
• Maintaining system performance through system monitoring and analysis and performance tuning.
• Maintaining internal systems and customer deployment documentation.
• Being part of a 24x7 on-call rotation (approx. one week on call, one week on backup per month).
• Responding to support tickets and incidents in a timely manner that corresponds to SLA commitments.

Learning

• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Qualifications

• Read and agree to our Corporate Values Statement.
• Believe in the company mission: to help people.
• 2+ years of experience with Amazon Web Services (AWS).
• Advanced to fluent English communication skills are essential for this role.
• Additional experience with other cloud providers is a bonus.
• Familiar with Linux System Administration.
• Scripting language experience (Python and Shell preferred).
• Deep knowledge of TCP/IP and HTTP protocols.
• Experience with web accelerators, load balancers, reverse proxies, and CDNs.
• Problem solver and willing to work in an agile/fast-paced environment.
• Customer-oriented with good communication skills.
• Willing to participate in a 24/7 on-call rotation with approximately one shift per month compensated.

Nice to have

• AWS Certifications or be willing to get certified.
• Interest in Generative AI technologies.
• Some experience with Windows System administration.

Please note that Metal Toad will never ask for payment or financial information during the hiring process. If you are asked for such information, it is a scam. Report it immediately.