What You Will Do:
As a System Administrator Level 2 at Independent Software, you will support the implementation, troubleshooting, and maintenance of mission-critical Information Technology (IT) systems supporting national defense and intelligence operations. You will help maintain the reliability, security, and performance of enterprise IT environments by supporting day-to-day operations across client/server systems, storage, network infrastructure, and operating systems.
In this role, you will provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, troubleshoot hardware and software issues, monitor system health, and assist with system administration activities in Linux/UNIX and Windows environments. You will work closely with engineering teams, customers, and agency stakeholders to ensure secure, reliable, and efficient IT operations.
Key Responsibilities:
- Provide Tier 1 and Tier 2 support for the implementation, troubleshooting, maintenance, and operation of enterprise IT systems.
- Optimize system operations and resource utilization, monitor system performance, and support system capacity analysis and planning
- Provide detailed analysis and feedback for escalated technical issues and tickets.
- Configure, administer, and maintain Linux/UNIX and Windows operating systems.
- Install, configure, troubleshoot, and maintain operating system software and system components.
- Troubleshoot hardware, software, and network-related issues and support problem resolution through completion.
- Monitor system performance and implement enhancements to improve reliability and operational efficiency.
- Support system maintenance activities, including software updates, patching, and configuration management.
- Maintain technical documentation, operational procedures, and system configurations.
- Communicate system status, issues, and resolutions to customers, management, and technical teams.
Required Skills and Qualifications:
- Strong knowledge of Linux/UNIX and Windows system administration.
- Experience supporting enterprise IT infrastructure, including client/server, storage, and network environments.
- Experience troubleshooting hardware, software, operating system, and network issues.
- Experience with system monitoring, maintenance, and performance optimization.
- Familiarity with scripting or automation tools to support system administration.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment.
Preferred Qualifications
- Familiarity with scripting or automation tools used to support system administration.
- Experience with virtualization technologies and enterprise infrastructure environments.
Education and Experience:
- Bachelor’s degree in a technical discipline from an accredited college or university plus ten (10) years of System Administration experience supporting programs and contracts of similar scope, type, and complexity; OR
- Fifteen (15) years of System Administration experience supporting programs and contracts of similar scope, type, and complexity may be substituted for the Bachelor’s degree.
Certifications:
- Must possess a current DoD 8570 IAT Level I or higher qualifying certification.
Clearance Requirement:
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Ready to take the next step in your career? Join us and be part of something bigger.
Apply today.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Skills Required
- Strong knowledge of Linux/UNIX and Windows system administration.
- Experience supporting enterprise IT infrastructure (client/server, storage, network).
- Experience troubleshooting hardware, software, operating system, and network issues.
- Experience with system monitoring, maintenance, and performance optimization.
- Familiarity with scripting or automation tools and ability to develop/maintain scripts.
- Experience supporting virtualization and enterprise infrastructure technologies.
- Bachelor's degree in a technical discipline plus eight (8) years of systems administration experience (or four additional years in lieu of degree).
- DoD 8570 IAT Level I or higher certification (e.g., Security+ CE).
- Must possess an active TS/SCI with appropriate Polygraph.
- Excellent written and verbal communication skills and ability to work independently and in a team.
What We Do
Independent Software, Inc. is a professional services company that provides information technology products and services to mission-oriented Federal Civilian Agencies. The company specializes in cloud computing and cybersecurity, offering solutions for network, database, and web security, as well as web monitoring. They are dedicated to ensuring national security and supporting soldiers through the delivery of high-quality intelligence products and highly skilled personnel.
