What you will be doing:
As a System Administrator, you will provide technical support and troubleshooting for network desktops, systems hardware, and software within a high-demand, mission-critical environment. You’ll play a vital role in ensuring system functionality and availability by resolving help desk requests and supporting user account maintenance. This position requires strong customer service skills, adaptability, and attention to detail.
You’ll be joining a responsive and collaborative IT support team where your contributions help maintain secure, reliable operations across global sites.
Key Responsibilities:- Troubleshoot and resolve desktop, software, and cloud infrastructure issues.
- Provide remote technical support using desktop mirroring tools.
- Manage user accounts by creating, modifying, and deleting access as required.
- Monitor and update service tickets and documentation systems.
- Escalate persistent or systemic issues to leadership as appropriate.
- Contribute to a collaborative team atmosphere and maintain high customer service standards.
- Must be available to work Tuesday–Saturday from 2:00 PM – 10:00 PM.
- Must be able to complete training Monday–Friday, 6:00 AM – 2:00 PM or 6:30 AM – 2:30 PM (up to 3 months).
- Strong proficiency in Microsoft Office and Windows environments.
- Excellent communication, multitasking, and customer service skills.
- Familiarity with Active Directory and account administration (preferred).
- Experience using ticketing systems such as ServiceNow (preferred).
- High School diploma or equivalent with 15 years of relevant experience OR
- Bachelor's degree with 10 years of relevant experience
IAT Level I Certification Required
Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Top Skills
What We Do
Independent Software is a professional services company providing Information Technology products and services to mission-oriented Federal Civilian Agencies and DoD. The company has focused on support to the Intelligence Community (IC) in Maryland, Florida, and North Carolina, as well as select commercial client markets outside of the IC.
We are driven to perform for our clients, protect our professional staff, and improve shareholder value. Working with new and evolving technologies supporting Software Development, Cyber Security, and System Engineering is part of our daily life. Employee and client satisfaction are key metrics for our corporate management team. Maintaining positive relationships with all our industry partners, large and small has delivered impressive business results. Our Mission and Vision statements speak to these values.
Mission Statement
We provide our clients the peace of mind that their business is operating in a secure environment. We do this by delivering high-quality, innovative cyber security and data analysis services and solutions.
Vision Statement
Independent Software will be a recognized leader in cyber security and data analysis solutions by delivering outstanding service and superior outcomes for our clients.
Explore our website for more insight, then connect with our team!
