The Role
Provides second-level support for industrial automation software and systems, performs root cause analysis, develops customer-specific configurations and diagnostic tools, and improves deployment processes. The role administers Linux and web applications, user access, virtualized environments, firewall configurations, and security policies. It collaborates with customers and internal teams on product reliability and field support, requiring domestic and international travel as needed.
Summary Generated by Built In
Join our team as a Sustaining Software Engineer and contribute to our Digital Product and Automation initiatives. You'll provide crucial support and expertise, enhancing our NOVOS Automation Drilling Platform and improving field deployment processes. Your impact will drive product reliability and operational efficiency.
Responsibilities- Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
- Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
- Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
- Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
- Drive continuous improvements to deployment processes and support tools, streamlining operations.
- Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
- Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
- Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
- Update firewall configurations and security policies using approved scripting and automation tools.
- Administer web applications, manage user access, and release configuration files for seamless application deployments.
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications is essential.
- Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
- Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
- Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
- Field experience supporting industrial automation systems is an asset.
- Excellent communication skills for effective collaboration across cross-functional teams.
- Willingness to travel domestically and internationally as required for customer support and field deployments.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience
- Experience supporting industrial automation, control systems, or complex software applications
- Strong troubleshooting and root cause analysis skills for integrated software and hardware systems
- Knowledge of networking architecture, firewall administration, and troubleshooting
- Experience with web application administration, user access management, and configuration management
- Proficiency in SQL, Linux, Python, and virtualization technologies such as VirtualBox, VMware, or Hyper-V
- Excellent communication skills for cross-functional collaboration
- Experience administering Linux-based systems
- Familiarity with AWS cloud services
- Field experience supporting industrial automation systems
- Willingness to travel domestically and internationally for customer support and field deployments
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The Company
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
