Position Summary
The Support Administrator provides comprehensive administrative and operational support to internal teams and customer support functions. This role focuses on coordinating processes, maintaining data accuracy, supporting service workflows, and ensuring smooth day-to-day operations across departments.
Key Responsibilities
- Provide administrative support to customer service, sales, and operations teams
- Maintain and update customer records, service requests, and internal databases
- Coordinate and track support tickets, ensuring timely follow-up and resolution
- Assist in preparing reports, dashboards, and performance metrics for leadership
- Manage documentation, contracts, and internal records with a high level of accuracy
- Support onboarding processes
- Act as a liaison between internal departments to ensure seamless communication
- Monitor and distribute incoming requests (emails, calls, system-generated tickets)
- Schedule meetings, manage calendars, and coordinate team logistics
- Assist in process improvement initiatives and identify operational efficiencies
- Ensure compliance with company policies, procedures, and service standards
Required Skills & Qualifications
- Strong organizational and multitasking skills
- High attention to detail and data accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
- Experience with CRM, ticketing, or ERP systems preferred
- Excellent written and verbal communication skills
- Ability to prioritize workload and meet deadlines
- Problem-solving mindset with a proactive approach
- Experience supporting customer service or operations teams is a plus
Preferred Experience
- 2–5 years in administrative support, customer support operations, or coordination roles
- Familiarity with service workflows, case management, or order processing
- Experience working cross-functionally with sales, service, and operations
Key Competencies
- Time management and prioritization
- Collaboration and teamwork
- Process orientation and continuous improvement
- Adaptability in a fast-paced environment
Skills Required
- Strong organizational and multitasking skills
- High attention to detail and data accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
- Experience with CRM, ticketing, or ERP systems
- Excellent written and verbal communication skills
- Ability to prioritize workload and meet deadlines
- Problem-solving mindset with a proactive approach
- 2-5 years in administrative support, customer support operations, or coordination roles
- Familiarity with service workflows, case management, or order processing
- Experience supporting customer service or operations teams
What We Do
1-800-FLOWERS.COM, Inc. is a leading provider of gifts designed to help customers express, connect, and celebrate. The company offers a wide variety of products, including fresh flowers, gift baskets, gourmet foods, and personalized keepsakes, operating through an expansive e-commerce platform and a family of brands. Their mission is to inspire more expression and build better relationships through celebratory and gifting occasions.
