Support staff are responsible for the day-to-day interactions with participants in the shelter facilities, including smooth functioning of the facility during assigned shift, maintaining the safety and security of the building and conducting intakes of participants in accordance with program policy. This person is required to collaborate with team members regularly in order to make appropriate decisions throughout the shift in accordance with program guidelines. The support staff position is an excellent opportunity to enter the human service field and receive comprehensive training and professional development. Support Staff help to create a supportive and welcoming environment for all guests who interact with our shelter facilities through supportive engagement and respectful communication. This position requires a High School Diploma or equivalency, and experience working in a residential setting is a plus. Part-time positions are available. CPR certification is required and provided by FBMS. AED and First Aid may also be required and will be provided by FBMS.
Looking for a part time gig that still leaves plenty of time for fun and relaxation? Join our team don't miss out on this opportunity!
Schedules:
Thursday-Saturday 3pm-12am
Essential Responsibilities:
- Ensure the safety of guests and site.
- Enforce rules and regulations to ensure smooth operation of the site.
- Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.
- Complete intake process.
- Provide support and structure, being attentive to guest/resident problems or concerns.
- Initiate crisis intervention when necessary.
- Record documentation as required by program guidelines.
- Required to attend and actively participate in meetings and trainings as requested.
- Monitor security cameras.
- Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.
- Monitor entry to site and telephones with the upmost professionalism.
- Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.
- Maintain professional boundaries.
- Complete all shift tasks according to program guidelines.
- Complete inspections as required by guidelines.
Skills Required
- High School Diploma or equivalent
- CPR certification
- Experience working in a residential setting
- Ability to attend and actively participate in required meetings and trainings
What We Do
Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency. For more information visit us at www.helpfbms.org.
