Support Specialist

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

Support Specialist
Location: Warminster, PA 18974
Company: Pinnacle Financial Services
Employment Type: Full-Time | On-Site

Key Responsibilities:

• Make outbound and receive inbound calls from agents to assist with certification processes and service-related issues
• Learn and apply HIPAA, LIMRA, and CMS compliance guidelines
• Follow up with carriers on enrollment and application statuses
• Provide product information and support to agents regarding health products
• Manage and respond to incoming emails from agents, carriers, and internal staff
• Provide product rate quotes across multiple product lines
• Share information about certifications, webinars, and training sessions
• Coordinate and track certification progress with internal teams
• Manage supply orders for agents and the home office
• Utilize internal systems including our agent database and online enrollment tools
• Support additional duties and projects as needed

Qualifications:

• High school diploma or equivalent (college experience is preferred but not required.)

Preferred Skills:

• Professional and articulate with strong communication skills
• Proficient in Microsoft Outlook, Excel, and Word
• Quick learner and tech-savvy, with the ability to troubleshoot online tools
• Self-motivated and able to work independently and within a team
• Familiarity with Medicare and insurance concepts is a plus

Why Join Pinnacle Financial Services?

At Pinnacle Financial Services, you'll be part of a collaborative and supportive team environment where your contributions are valued. This is an excellent opportunity to gain valuable industry experience while working with a respected and established company that fosters growth and development.

If you're ready to build a rewarding career in a fast-paced and growing industry, we want to hear from you!

Apply today to join the Pinnacle Financial Services team in Warminster, PA.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.