Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.
We're looking for a motivated specialist who wants to build a career in payments and grow into a Merchant Support role - becoming the go-to person for our clients on everything related to payment processing and account management.
This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.
Requirements for the candidate:
- Experience in payments, fintech, e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English level - B2-C1 (written and spoken)
- Manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability to new patterns, quick-learner
- Comfortable working with SLAs/ticketing systems such as Jira.
Nice to have:
- Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Experience with API testing tools (e.g. Postman)
What Merchant support specialist does:
- Onboard new clients and helps them integrate our API & launch payment methods
- Investigate client-reported incidents & assist with questions via ticketing system
- Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
- Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
- Escalate requests to appropriate teams and facilitate/track them through resolution
- Contribute to internal documentation
What we offer:
- Stable salary and official employment
- Paid time off and holiday gifts
- Corporate insurance and English courses (after the probation period)
- Opportunity to join a growing international payments business
- Flexible work environment
- Career growth
- Remote or office (Kyiv)
Why join us?
Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!
Skills Required
- Experience in payments, fintech, or e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English proficiency for client email and technical documentation
- Ability to manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability and quick learning
- Comfortable working with SLAs and ticketing systems such as Jira
- Experience with log analysis tools (AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Experience with API testing tools (Postman)
What We Do
Ortnec holdings is a group of companies developing SAAS platforms for the online entertainment industry. These services include content licensing market, content syndication marketplace, content storage platform as well as billing for online services.
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