Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, the Philippines, and other locations worldwide. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.
We are growing and opening a position for an IT Support Specialist (Ukraine).
This is an hybrid role. We’re looking for a proactive and hands-on IT Support Specialist who can ensure smooth day-to-day IT operations in our office in Kyiv. The role is focused on end-user support, hardware setup, and basic infrastructure troubleshooting.
What you’ll do:
- Set up and configure laptops (Windows OS) for new hires.
- Provide technical support for office employees (hardware & basic software issues).
- Troubleshoot laptops and peripherals (monitors, keyboards, headsets, docking stations, etc.).
- Perform visual diagnostics of equipment (checking cable connections, indicators, hardware condition).
- Support and manage Starlink connectivity (basic monitoring and troubleshooting).
- Assist with basic server-related tasks (understanding of server operations and ability to escalate if needed).
- Maintain IT inventory and keep documentation up to date.
- Coordinate with global IT teams when required.
What matters:
- Experience in IT support / helpdesk (1–3 years preferred).
- Strong knowledge of Windows OS setup and troubleshooting.
- Basic understanding of networking principles (IP, DNS, routers, switches).
- Understanding of how servers operate (basic level; no deep administration required).
- Ability to perform hands-on diagnostics in an office environment.
- Problem-solving mindset and ability to think independently.
- Clear communication skills.
- English at a level sufficient for communication with global teams (B1.2 at least).
Nice to have:
- Experience supporting internet equipment (e.g., Starlink or similar connectivity solutions).
- Experience working in an international company.
- Basic understanding of security best practices.
- Experience with ticketing systems.
- Experience of network equipment configuration (Cisco, microtik, fortigate)
We Offer:
- Competitive compensation linked to US rate
- Comfortable office in the center of Kyiv
- Medical insurance after the trial period
- English classes
- Corporate training and events
- Opportunity to work in a global company with career-growth potential
Skills Required
- 1–3 years of experience in IT support or helpdesk
- Strong knowledge of Windows OS setup and troubleshooting
- Basic understanding of networking principles, including IP, DNS, routers, and switches
- Basic understanding of server operations
- Ability to perform hands-on equipment diagnostics in an office environment
- Problem-solving skills and ability to work independently
- Clear communication skills
- English proficiency sufficient for global team communication, at least B1.2
- Experience supporting internet equipment such as Starlink
- Experience working in an international company
- Basic understanding of security best practices
- Experience with ticketing systems
- Experience configuring Cisco, MikroTik, or FortiGate network equipment
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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