TAKE QUALITY TO THE NEXT LEVEL OF BETTER.
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:
In this role, you will play a key part in ensuring excellent service delivery and maintaining high product quality standards. You will build strong relationships with service partners and collaborate closely with cross-functional teams across the organization to drive operational excellence and enhance the customer experience.
You will be acting as a vital link between service partners and manufacturing sites and coordinate quality-related activities, support continuous improvement initiatives, and help ensure that products and services consistently meet the highest standards of quality and customer satisfaction.
Where you will be: You will be based in our Sales Office in Kyiv, Ukraine. We currently operate in a primarily remote working model, with most employees working from home while staying closely connected with their teams and colleagues.
What you’ll do:
Acting as first-line technical support to authorized service partners (ASP)
Control over the RCT (repair cycle time) based on the claim validation system
Product quality control based on feedback from ASPs
Administration of Electrolux technical applications
Optimize costs via improvement of service network and control of Sales Fixed Costs
Administration and development of the Mobile Engineer Project in Ukraine
Acting with factories and quality service of the company, preparation of reports on the quality of products based on the analysis of the claim validation system
Monitoring of Ukrainian legislation in the area of the import Technical regulation
Control over the filling of the Branded Warranty Card and its availability in the finished product warehouse
Processing and registration in the claim validation system from Electrolux Ukraine customers for pre-sales calls
Provide strong support to OSS department in projects and new initiatives
Requirements and qualifications:
1-2 years of experience in Customer Service, Consumer Service, or After-Sales/Aftermarket Services.
Bachelor's or Master's degree in a technical discipline.
Strong proficiency in Microsoft Office, particularly Excel.
Project management knowledge and experience would be considered a strong advantage.
Good understanding of consumer rights and consumer protection regulations.
Strong customer focus with a commitment to delivering an excellent customer experience.
Ability to work effectively both independently and as part of a team.
Strong problem-solving skills with the ability to perform well under pressure.
Intermediate level of English and fluent Ukrainian language skills.
Excellent communication, stakeholder management, and collaboration skills.
Benefits include:
Hybrid and flexible working model.
Extensive learning and development opportunities.
International career opportunities within Electrolux Group.
Collaboration with global cross-functional teams.
Friendly and inclusive work environment.
Employee wellbeing initiatives.
Medical insurance.
Employee discounts on Electrolux products.
At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.
Find out more on: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux/
Skills Required
- 1-2 years of experience in Customer Service, Consumer Service, or After-Sales/Aftermarket Services
- Bachelor's or Master's degree in a technical discipline
- Strong proficiency in Microsoft Office, particularly Excel
- Project management knowledge and experience
- Good understanding of consumer rights and consumer protection regulations
- Strong customer focus and commitment to delivering excellent customer experience
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to perform under pressure
- Intermediate level of English and fluent Ukrainian language skills
- Excellent communication, stakeholder management, and collaboration skills
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
-
Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
-
Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
-
Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
