The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!
Position responsibilities:
- Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
- Submit insurance billing requests to the client.
- Update accounts with information received from the client and GetixHealth offices.
- Process itemized statements requested by patients, insurances and attorneys.
- Process correspondence sent to our office by the patients, insurances and attorneys.
- Facilitate adjustments and cash transfer request.
- Follow up on disputed accounts to check for resolution.
- Facilitate missing payment research with the Vendor.
- Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
- Proficient in Excel and Microsoft word.
Pay rate: $15 eligible for quarterly bonus
Education and Experience:
- High school diploma or college degree from an accredited college or university.
- 2-3 years of experience in a healthcare back-office function or customer care function.
Work environment / physical requirements:
- Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
- Must be able to sit for extended periods of time.
Benefits and Incentives:
- Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
- Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
- 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
- Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
- Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.
GetixHealth is an equal employment opportunity employer.
Qualifications Behaviors Required Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Thought Provoking: Capable of making others think deeply on a subject Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required High School or better. Experience Required disputed accounts to check for resolution reconcile account discrepancies itemized statements Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or college degree
- 2-3 years experience in a healthcare back-office function or customer care
- Proficient in Excel
- Proficient in Microsoft Word
- Ability to operate a personal computer, keyboard, mouse and telephone and sit for extended periods
- Experience processing itemized statements, correspondence, adjustments, cash transfers, and submitting insurance billing requests
- Experience following up on disputed accounts and researching missing payments
- Ability to draft zero balance, settlement, and balance verification letters
- Team player, enthusiastic, detail oriented, leadership capability, thought provoking
What We Do
GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services. Our services are customized to the needs of our client and can either include all facets of the front and back office revenue cycle or a mixture of these services, including but not limited to: medical coding and billing, claims management, insurance eligibility services, medicaid/medicare specialized services, and self pay and bad debt collections.
