Support Operations Specialist

The application window is expected to close on: 08/14/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team
The Meraki Support Operations Team is a dedicated group of customer-focused problem solvers committed to delivering high-quality support for our rapidly expanding customer base. We primarily manage non-technical support cases, tackling a variety of complex issues that require deep investigation and critical thinking. In this dynamic and fast-paced environment, collaboration is at the heart of what we do. You will work closely with cross-functional teams, including Engineering, Product Management, Sales, and Operations, to ensure seamless customer experiences. Joining our team offers ample opportunities to continuously develop your skills while making a tangible impact in a highly rewarding setting.

Your Impact
As a Support Operations Specialist, you will take ownership of customer cases from creation to resolution, ensuring concerns are thoroughly addressed in a timely manner. You will provide essential guidance to customers and partners on licensing, orders, and administrative tasks, utilizing your expertise in customer support and customer service. By leveraging collaborative communication, you will partner with Support, Product, Sales, and Operations teams to resolve complex issues and escalate cases when necessary. Your strong problem-solving and account management skills will help you build meaningful relationships and ensure thorough follow-through on all commitments. Additionally, you will work closely with leadership to drive process improvement and utilize your acquired knowledge to suggest, edit, and write in-depth knowledge base management articles, continuously enhancing the customer experience and growing with our team.

Minimum Qualifications

• Bachelors Degree or 1-3 years equivalent related work experience in a customer service role.
• Experience in customer support or a related field, with a focus on addressing non-technical issues and responding to customer service inquiries.
• Demonstrated ability to learn new products and internal tools to effectively support customers and partners.
• Experience collaborating with cross-functional teams to resolve customer cases and address administrative tasks.
• Exceptional written and verbal communication skills to effectively interact with third parties, partners, and customers.

Preferred Qualifications

• Outstanding customer service skills with a genuine desire to assist and support others.
• Strong attention to detail, ensuring accuracy and precision in all tasks and communications.
• Proven ability to proactively use feedback and data insights to continuously enhance technical skills and adapt to changes.
• Active participation in learning opportunities to stay informed about enterprise and cloud networking trends.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $56,200.00 to $77,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$72,600.00 - $106,100.00

Non-Metro New York state & Washington state:

$65,200.00 - $95,000.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.