Support Lead for Duck Creek
Overview: This role focuses on providing support for Duck Creek solutions.
Technical Skills
Duck Creek Expertise: In-depth knowledge of the Duck Creek policy system; experience in configuration and customization.
Integration Skills: Ability to integrate Duck Creek with other systems through APIs and web services, including troubleshooting and optimizing integrations.
Software Development Skills: Proficiency in programming languages such as Java, C#, or JavaScript relevant to Duck Creek environments; understanding of version control systems.
Database Knowledge: Understanding of SQL and database management specific to Duck Creek data, including optimization and performance.
Leadership and Management Skills
Team Leadership: Experience managing support teams, fostering collaboration, and mentoring team members in Duck Creek topics.
Project Management: Proven experience managing Duck Creek implementation and support projects using agile methodologies.
Stakeholder Communication: Excellent verbal and written communication skills for engaging both technical and non-technical stakeholders.
Problem-Solving and Analytical Skills
Analytical Thinking: Strong problem-solving abilities, particularly in troubleshooting Duck Creek issues; proficient in root cause analysis.
Process Improvement: Capable of analyzing processes and recommending improvements to reduce dependency on DCSquare.
Industry Knowledge
Insurance Domain Knowledge: Familiarity with property and casualty insurance products and regulatory requirements affecting insurance technologies.
Soft Skills
Adaptability: Ability to quickly learn and adapt to new technologies and processes, embracing innovation.
Collaboration: Strong interpersonal skills to work effectively with cross-functional teams and facilitate meaningful discussions.
Skills Required
- In-depth Duck Creek policy system expertise, including configuration and customization
- Experience integrating Duck Creek with other systems through APIs and web services
- Proficiency in Java, C#, or JavaScript relevant to Duck Creek environments
- Understanding of version control systems
- SQL and database management knowledge, including optimization and performance
- Experience managing support teams and mentoring team members on Duck Creek topics
- Experience managing Duck Creek implementation and support projects using Agile methodologies
- Excellent verbal and written communication skills
- Strong troubleshooting, problem-solving, analytical thinking, and root cause analysis skills
- Ability to analyze processes and recommend improvements
- Familiarity with property and casualty insurance products and regulatory requirements
- Ability to adapt to new technologies and processes
- Strong interpersonal and cross-functional collaboration skills
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
