Support Engineer

Sorry, this job was removed at 04:14 a.m. (CST) on Thursday, Sep 04, 2025
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North Bergen, NJ
Hybrid
124K-155K Annually
eCommerce • Fashion • Other • Retail • Sales • Wearables • Design
Our global house of brands unites the magic of Coach and Kate Spade New York to stretch what’s possible
The Role
Monitor systems with special focus on Tapestry warehouse management system (WMS) and triage issues. Diagnose complex technical and business problems and provide creative solutions. Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment. Ensure best practices, processes and norms are fully leveraged and identify manual activities for automation. Responsible for service improvements, adding alerts to address and communicate issues and follow up fixes with appropriate team. Ensure compliance with relevant policies and procedures: Incident Management, Problem Management, and Service Request processes. Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions. Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives. Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards. Identify and enforce overall architectural principles, framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted. Align the platform vision and overall roadmap with the technical requirements of the stack.
Requires a bachelor's degree in Industrial and Systems Engineering, Computer Science, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems.
In lieu of a bachelor's degree and 5 years of experience in the job offered or related position, employer accepts a master's degree in Industrial and Systems Engineering, Computer Science, or related field and 3 years of experience in the job offered or related position. Requires experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems.
Offering a salary of at least at least $124,030 to $155,000 per year, depending on experience. 40 hrs. per week.
Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.
Apply via the career website at https://careers.tapestry.com/. Reference job # IB488688

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The Company
HQ: New York, NY
16,000 Employees

What We Do

A tapestry is made of many threads woven into one story. So are we.

Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.

Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.

The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.

Why Work With Us

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.

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