Support Engineer

What You’ll Do

• Provide top-level engagement and support to internal and external customers across all of the various Arrive Logistics technical applications.
• Identify and troubleshoot reported technical issues and ensure resolution is deployed.
• Triage and escalate complex issues with proper documentation and process workflow management if they cannot be solved. 
• Engage various teams throughout the organization with a service mindset, focusing on ensuring end-user satisfaction.
• Take an analytical approach to troubleshooting various end-to-end solutions. 
• Operate with a degree of independence while owning process excellence and providing continuous improvement.
• Strive for continuous growth and knowledge excellence by utilizing information repositories, team resources, and product release documentation.
• Be an advocate for progress through training, communications, and positive working relationships.
• Communicate business needs to management, Product, and Development resources to add enhancements and improvements based on issues that have been raised.)

Qualifications

• A high school diploma/GED equivalent
• 2+ years of Customer Service experience in a fast-paced, Enterprise technical environment
• Proven experience in technical support and troubleshooting, handling high volume requests from a wide range of customers with various levels or prioritization (Premier Services a plus).
• 2+ years of training experience (preferred).
• History of documentation design and development for customer success.
• Some knowledge of programming languages preferred (SQL, Java, HTML)
• Strong problem-solving skills. 
• Excellent written and verbal communication skills.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get relocation assistance! If you are not local to the area, we offer relocation packages.