The Role:
This is an opportunity for a Support Engineer with 3–5 years’ experience to join Propellerhead and play a key role in operating and improving our production systems.
You may have experience in a dedicated support or SRE-adjacent role, or in a software engineering role that required strong operational responsibility, technical troubleshooting, and regular client engagement.
As a Propellerhead Support Engineer, you will work with our System Reliability Engineers, QualOps Specialists and TechOps Specialists to provide business hours support to our clients. You will own incidents from triage through to resolution, contribute to DevOps activities, and help improve the reliability, observability, and resilience of our systems over time.
Propellerhead operates a hybrid working model (work from our office and from your own home). While you must be based in Auckland for this role, we warmly welcome applications from across New Zealand and internationally who are planning to relocate to Auckland. This particular role requires regular in-person office attendance on nominated days.
If you are ready to work on real problems with real impact, and help lay the groundwork for what comes next - we would like to hear from you.
Role Responsibilities Include:
- Triaging support issues in real-time, while verifying the symptoms, impact and responsibility for further investigation
- Investigating the root cause of incidents and resolving them
- Monitoring incident progress, and communicating status updates to clients
- Implementing proactive changes and contributing to continuous improvement
- Participating in technical reviews and presenting your ideas to the team
- Completing incident reports, including recommendations for ongoing incident mitigation
- Implementing solutions/resolutions in partnership with core development teams
- Documenting system architecture and configuration/deployment processes
Experience Required:
- Technical education, such as a Software Engineering or Computer Science degree
- 3 - 5 years experience in a similar Support Engineer position or a position requiring technical knowledge and client engagement
- Technical experience/familiarity with Azure and Linux
- Experience with network configuration and analysis on Azure
- Fantastic written and verbal English communication skills
- A natural affinity for problem solving
- Some experience using AI tools to assist with code and/or document analysis and authoring documents.
- Confidence to interact and work with a diverse range of people, including clients
- A strong desire to learn and upskill
How We Build Software:
We build software by structuring solutions in a product-centric manner and focusing on continuously delivering measurable outcomes into production. Our work starts from real stakeholder needs and the value they unlock, with an AI-assisted pipeline now generating much of the code.As a result, our digital platforms are a mixture of custom components and external services which produce a powerful and engaging experience when combined.
Be part of an innovative team, with a culture of learning and collaboration.
Contribute to interesting, diverse, and commercially minded work for well-respected clients.
Opportunity for professional growth and development.
Fortnightly knowledge sharing sessions, with lunch.
Competitive salary. Employee Share Purchase Scheme offering.
This role is Auckland based, regular in-office attendance is required. Work within our beautifully designed office and from home (hybrid working model).
Propellerhead is an equal opportunity workplace which is free from discrimination.
*Please note - only applications with a cover letter will be reviewed, please do not use AI to write this.
It's very important to us that you include a cover letter with your application - it's your chance to tell us more about who you are and what you value.
At Propellerhead, we use AI thoughtfully as part of our delivery practices - considered integration helps us stay at the forefront of technology and create innovative, valuable solutions for our clients. In recruitment, however, AI isn’t used to assess skills, experience or suitability for a role. Every application is reviewed by a real person to ensure a fair, engaged and thoughtfully human process. Therefore we kindly ask that you refrain from using it in your application. We're excited to learn about your unique experiences and ideas, and want to work with you, so please apply as your authentic self!
Candidates that progress may be asked to agree to a police background check, credit history check, other assessments and provide evidence of qualifications.
Learn more about our company here.
Skills Required
- Technical education, such as a Software Engineering or Computer Science degree
- 3–5 years of experience in a similar Support Engineer role or a role requiring technical knowledge and client engagement
- Technical experience or familiarity with Azure and Linux
- Experience with network configuration and analysis on Azure
- Strong written and verbal English communication skills
- Problem-solving ability
- Some experience using AI tools for code or document analysis and authoring documents
- Confidence interacting and working with diverse people, including clients
- Desire to learn and upskill
What We Do
In 2002, we founded Propellerhead with a mission to revolutionise software services in New Zealand. Today, we proudly collaborate with some of the nation's largest organisations, crafting innovative and complex technologies that enhance the lives of millions of New Zealanders every single day. For each client, we are a technology partner. We believe continuous advances in technology allow us to utilise newer and better ways of solving problems for our clients and their users. Our guiding principles of anti-fragile design, verifiable information, and user sovereignty inform every layer of our software development process. We build robust applications and platforms that enhance how users interact with technology, secure in the knowledge that their digital experiences are safe, reliable, and empowering. CULTURE & APPROACH: Our company is home to world-class software developers, problem solvers and thinkers. Our work reflects rapid advancements in technology and as a collective we’re drawn to the promise of decentralisation to make the world a better place. We believe the more minds working together, the more innovative the solutions can be and we adopt a pilot-led approach with a focus on creativity and ideas to ensure the solution is fit for future. Our teams are made up of craftspeople, driven to discover the right combination of methodology, architecture, technology, and thinking and our company approach is designed to produce maximum value by stepping out of the way and clearing roadblocks for our people. We take influence from Holacracy, Agile, Lean Startup, and Design Thinking principles to operate, and we deliver solutions in a series of small increments, each iteration providing insights and clarity on user needs. Coding, creativity and thinking operating at the intersection of where philosophy and technology meet.
