Junior IT Support Engineer

ZURU is a reimagination company. We look for categories that have stood still, then we build next-generation products and brands that set the new standard. ZURU Toys is reimagining play. ZURU Edge is reinventing everyday consumer brands. Rhodes Pet Science is reimagining pet science. ZURU Tech is leading the next building revolution.

ZURU started in 2003 with two brothers from New Zealand, and we're still founder-owned and operated today. Since then we've become the world's second-biggest privately held toy company, and nearly half of all Gen Y and Gen Z households with kids in the US own a ZURU product. Today we're 5,000 people in 34 offices, selling into more than 150 markets, backed by over 100 acres of fully automated manufacturing. And we're only getting started.

The Junior IT Support Engineer is responsible for providing day-to-day local and remote IT support to business users across supported regions. Working within a shared support model alongside the Senior IT Engineer, this role supports end users, office operations, device management, and service desk activities.

The role focuses on responsive user support, operational reliability, and continuous learning within a collaborative IT environment.

This role supports the efficiency and productivity of business operations by delivering timely IT support and maintaining stable user-facing IT services. The position contributes to smooth onboarding, daily IT operations, and positive user experience across local and remote offices.

The role also strengthens operational capacity within the Auckland IT support function and supports regional collaboration with global IT teams

• Provide local and remote IT support for users across NZ, AU and other supported regions

• Support hardware, software, Microsoft 365, and user access related issues

• Manage and support laptops, desktops, printers, meeting rooms, and office IT equipment

• Work within a shared support ticket pool alongside Senior IT Support Engineers

• Handle support tickets with timely updates, troubleshooting, and escalation where required

• Support onboarding/offboarding activities, device setup, and user account configuration

• Assist with remote support tasks in collaboration with IT Shared Services (ITSC)

• Maintain IT asset records and support documentation updates

• Support office IT operations and user experience improvements

• Contribute to continuous improvement of IT support processes and knowledge sharing

• 1–3 years experience in IT support or strong entry-level technical capability

• Familiarity with Windows operating systems and Microsoft 365

• Basic understanding of networking and endpoint support

• Strong communication and customer service mindset

• Willingness to learn, collaborate, and grow within IT operations

This isn't a 9-to-5. We move fast, think big and set goals most companies would call impossible, then go after them. The people who thrive here are entrepreneurs at heart. They own their work, chase bold ideas and never stop raising the bar.

At ZURU, you drive your career, and we give you the platform to take it as far as you can. There are opportunities here that you won’t find anywhere else, and you'll be surrounded by talented people who make things happen. We're a true meritocracy: we reward impact, not tenure.

Big ideas happen when great people work side by side, so we're office-first by design. Being together means faster collaboration, sharper decisions and stronger teams, and it's where the real learning happens. Some flexibility may be available depending on the role, location and business needs, but most roles are office-based.

Want to see what life at ZURU really looks like? Follow LIFE@ZURU on Instagram or www.zuru.com

ZURU – Reimagining tomorrow 🚀

ZURU may use AI tools to help screen, assess or select applicants.