We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
At Rula, we strive to make mental health care more accessible by ensuring our support teams have the best resources at their fingertips. As a Support Content Specialist, you will play a key role in empowering our teams and clients by creating clear, accurate, and engaging content. Whether you’re crafting internal knowledge base articles, optimizing macros, or updating client-facing help center resources, your work will directly improve efficiency and the support experience.
You’ll collaborate cross-functionally to support product launches and process changes, ensuring our content evolves alongside our growing organization. If you’re passionate about simplifying complex information and making a meaningful impact, this role is for you.
While we are a fully remote company, we are not considering candidates who reside in California or Washington for this particular Support Content Specialist position.
Required Qualifications
-
2+ years of experience in content creation, technical writing, or managing knowledge bases (IKBs)
-
Expertise working in or closely with customer support teams
-
Strong writing and editing skills, with a focus on clarity and accuracy
-
Proven ability to break down complex topics into easy-to-understand documentation
-
Proficiency in time management, possessing the capacity to handle multiple tasks and prioritize work appropriately
-
1+ years of experience in a fast paced environment (i.e. SaaS focused and/or startup company)
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
-
Knowledge of at least one project management tool (Asana, Jira, etc.) for organizing and reporting on multiple projects
-
Previous experience working in Healthcare environment
-
Familiarity with Knowledge Management Systems (Workramp, Lessonly, etc.)
-
Comfort with leveraging data to diagnose issues, measure effectiveness, identify areas for improvement, and support decision making
-
Expertise in managing content updates effectively during product releases or organizational changes, ensuring smooth transitions and consistent messaging
We're serious about your well-being! As part of our team, full-time employees receive:
-
100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
-
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
-
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
-
401(k) plan access: Start saving for your future
-
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
-
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
-
Employee Assistance Program (EAP): Support for your mental and physical health
-
New hire home office stipend: Set up your workspace for success
-
Quarterly department stipend: Fund team-building activities or in-person gatherings
-
Wellness events and lunch & learns: Explore a variety of engaging topics
-
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
Compensation Range: $60K - $67.1K
#BI-Remote
What the Team is Saying
Similar Jobs
What We Do
We believe that when access to quality mental healthcare improves, patients, providers, and payers all benefit. And that’s why we’re on a mission to make mental healthcare work for everyone. We remove barriers and strengthen connection points between patients, providers, and payers to improve mental health outcomes.
With Rula, it’s easy for patients to find a high-quality therapist or psychiatric practitioner who meets their unique needs, accepts insurance, and is taking new patients.
For providers, Rula offers the flexibility of private practice, while also filling caseloads and offering the necessary behind-the-scenes support. Rula handles the marketing, credentialing, billing, and admin tasks so providers can focus on what they do best: providing care to those in need.
Rula is a remote-first company with teams who specialize in the areas of Clinical, Partnerships, Operations, Marketing, Engineering, Product, and more. We’re committed to reimagining how mental health is treated.
Why Work With Us
As a remote company, we're intentional about the culture we're building. We write things down, we communicate clearly, we follow-up, and we follow-through. We have high expectations for our team, and empower individuals with a high degree of trust and autonomy. In turn, we expect that individuals operate with a sense of ownership in everything.
Gallery
Rula Offices
Remote Workspace
Employees work remotely.
We're a 100% remote company.
