The Role
Manage international and domestic logistics, order processing, customs clearance, inventory control, replenishment, and distribution operations. Coordinate global teams and logistics partners, monitor SLAs and KPIs, support SAP-based inventory management, and improve processes to reduce costs and lead times. Handle customer order inquiries and after-sales support while contributing to system rollouts, compliance initiatives, audits, training, documentation, and quality management.
Summary Generated by Built In
The Supply Chain Specialist is responsible for managing end-to-end logistics operations, ensuring timely and accurate fulfillment of products and auxiliary materials. This role focuses on international and domestic distribution, customs clearance, inventory control, and process optimization to deliver exceptional customer experience.
In this role, you will…
- Manage order processing in ERP/MRP systems, ensuring data accuracy and integrity.
- Partner with global and regional teams to coordinate product fulfillment and replenishment.
- Navigate complex customs, tax, and distribution requirements in local and regional markets.
- Monitor and evaluate logistics partners’ performance for shipping, warehousing, and distribution.
- Drive continuous improvement initiatives to reduce costs, shorten lead times, and enhance customer satisfaction.
- Oversee inventory control and distribution management in SAP or related systems.
- Support global and regional projects such as system rollouts, compliance initiatives, and go-to-market strategies.
- Respond to customer inquiries regarding order status, account management, and after-sales support (including spare parts and consumables).
- Track and review order entries, ensuring compliance with SLAs and performance metrics.
- Develop and maintain process documentation and performance dashboards (KPIs).
- Participate in audits and quality management processes as required.
- Collaborate on training and development to ensure technical competence within the team.
- Propose ideas for improving procedures and customer service.
For this role, you'll need...
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field.
- 4 to 6 years of experience in logistics, order management, or supply chain operations.
- Strong knowledge of ERP systems (SAP and Sales Force desirable) and Microsoft Office Suite; Power BI.
- Experience with project management and process improvement methodologies (LEAN/Six Sigma desirable).
- Skilled in supplier management and negotiation.
- Strong analytical, problem-solving, and decision-making skills.
- Advanced English proficiency (written and spoken).
- Ability to manage multiple priorities and deliver under tight deadlines.
- Excellent communication and customer service skills.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
- 4 to 6 years of experience in logistics, order management, or supply chain operations
- Strong knowledge of ERP systems, including SAP; Salesforce is desirable
- Proficiency with Microsoft Office Suite and Power BI
- Experience with project management and process improvement methodologies; Lean or Six Sigma is desirable
- Experience in supplier management and negotiation
- Strong analytical, problem-solving, and decision-making skills
- Advanced written and spoken English proficiency
- Ability to manage multiple priorities and deliver under tight deadlines
- Excellent communication and customer service skills
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
