That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:
- Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
- Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
- Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
- Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.
We’re looking for someone who’s ready to make an impact and grow alongside us:
- Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.
- Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.
- Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus.
- Mindset: You’re ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.
This is a contractor position for candidates based within Latin America only.
Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
Skills Required
- 3+ years of hands-on experience as a Salesforce Administrator
- Strong Salesforce Service Cloud experience
- Experience with case management and reducing customer support workload
- Experience building complex screen flows to streamline support processes
- Ability to automate workflows and improve operational efficiency
- Experience collaborating cross-functionally with engineering, product, and customer support teams
- Experience with Salesforce Omni-Channel
- Experience with Salesforce OmniStudio
- Experience with AWS Connect telephony integration
- Familiarity with Agentforce
- Must be based in Latin America
What the Team is Saying
Engine Compensation & Benefits Highlights
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Leave & Time Off Breadth — Unlimited PTO and generous time-off options stand out within the package. Time-away policies are portrayed as a major plus for overall work-life flexibility.
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Equity Value & Accessibility — Stock options for all full-time employees make equity broadly accessible. Equity is positioned as a meaningful component of total rewards.
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Wellbeing & Lifestyle Benefits — Medical, dental, and vision coverage, mental-health resources, and global lodging discounts provide notable wellness and lifestyle value. Remote-friendly perks and home-office support further enhance day-to-day flexibility.
Engine Insights
What We Do
Engine makes work travel less work. We’re revolutionizing the way businesses experience travel — making booking seamless, spending smart, and travel smooth. Our modern platform connects companies with top airlines, hotels, and car rental providers, offering everything from flexible trip changes to single-invoice billing. The result? A simpler, smarter, and more enjoyable travel experience for teams on the move. We’re proud to be named one of Colorado’s Best Places to Work by Built In for six consecutive years — a reflection of our culture of innovation, collaboration, and high standards. Backed by leading investors like Telescope Partners, Blackstone, Elefund, and Permira, Engine is growing fast, with offices in Denver, Phoenix, San Francisco, and coming soon, New York. We’re building something big — and we’re looking for passionate, driven people to help shape the future of business travel.
Why Work With Us
Engine’s vibrant culture, fueled by our shared dedication to high performance, bold communication, and adaptability, makes it a unique and exceptional workplace.
Gallery
Engine Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a variety of work arrangements based on the role—some positions are in-person, others are hybrid, and some are fully remote.
