The Role
Leads end-to-end supply chain strategy and operations, including procurement, supplier governance, planning, inventory, warehousing, logistics, import/export, customer service, cost optimization, and working capital management. Drives digital transformation, compliance, sustainability, risk mitigation, and continuous improvement while developing a high-performing supply chain organization and supporting business growth.
Summary Generated by Built In
Key Accountabilities
1. Supply Chain Strategy & Business Leadership
• Strategic Leadership & Alignment: Formulate and execute an integrated Supply Chain strategy aligned with
corporate objectives, business growth priorities, and long-term value creation.
• End-to-End Supply Chain Excellence: Drive operational efficiency and continuous improvement across procurement,
demand and supply planning, warehousing, customer service, and logistics to optimize service delivery, cost, and
operational performance.
• Digital Transformation & Process Optimization: Lead supply chain digitalization, systems integration, process
standardisation, and transformation initiatives to strengthen visibility, governance, productivity, and data-driven
decision-making.
• Business Growth & Market Expansion: Enable business expansion, new product introductions, and market
development through scalable supply chain capabilities, strategic sourcing, demand responsiveness, and effective
resource planning.
• Leadership & Strategic Decision Making: Contribute as a key member of the senior leadership team, providing
strategic insights, commercial perspectives, and cross-functional leadership to drive business performance and
sustainable growth.
• Financial Performance & Value Optimization: Strengthen cost management, working capital efficiency, inventory
optimization, and supplier value creation while balancing business continuity, quality, risk management, and
customer satisfaction.
• Risk, Governance & Compliance: Establish supply chain governance frameworks, strengthen supplier relationships,
mitigate operational and sourcing risks, and ensure compliance with applicable regulations, internal policies, and
ethical standard
2. Procurement & Supplier Management
Key Responsibilities
• Develop and implement procurement strategies that ensure uninterrupted supply, cost competitiveness, quality, and
sustainability.
• Manage sourcing and purchasing activities for direct and indirect materials, services, logistics, and capital
expenditures.
• Lead supplier selection, qualification, negotiation, contract management, and supplier performance evaluation.
• Develop strategic supplier partnerships to improve service, quality, innovation, and cost efficiency.
• Ensure compliance with procurement policies, company governance requirements, ethical sourcing standards, and
applicable regulations.
• Establish and maintain a supplier qualification, evaluation, and audit program.
• Conduct periodic supplier audits covering Quality, EHS, sustainability, financial stability, business continuity, and
compliance requirements.
• Monitor supplier compliance with contracts, Supplier Code of Conduct, legal and regulatory requirements, and
company standards.
• Lead supplier corrective and preventive action initiatives arising from audits, quality incidents, delivery failures, and
compliance gaps.
• Conduct supplier risk assessments and develop mitigation plans for critical suppliers.
• Collaborate with Supply Chain, Production, Quality, Finance, and EHS teams to ensure supplier performance supports
business objectives.
• Drive continuous improvement, localization, and cost-saving initiatives throughout the supplier base.
3. Warehousing, Logistics, Transportation, Export & Import Management
Key Responsibilities
• Manage warehousing, transportation, and distribution operations to ensure safe, efficient, and cost-effective
movement of raw materials and finished goods.
• Ensure optimal inventory control, storage, dispatch, and delivery performance.
• Optimize transport routes, fleet utilization, freight costs, and warehouse productivity.
• Manage logistics service providers, carriers, freight forwarders, shipping lines, and customs clearing agents.
• Ensure compliance with transportation regulations, dangerous goods requirements, customs regulations, and
company EHS standards.
• Lead all import and export activities, ensuring timely customs clearance and compliance with local and international
trade regulations.
• Manage import permits, export documentation, certificates of origin, duty exemptions, shipping documents, and
regulatory approvals.
• Coordinate with government authorities, customs agencies, freight forwarders, and clearing agents to ensure
efficient movement of goods across borders.
• Monitor changes in import/export legislation, tariffs, duties, and trade compliance requirements and mitigate
associated risks.
• Optimize inbound and outbound logistics costs through effective freight negotiation and transportation planning.
• Ensure accurate trade documentation and maintenance of records for audits and regulatory compliance.
• Drive continuous improvement in logistics efficiency, delivery reliability, and customer service.
4. Customer Service Management
Key Responsibilities
• Lead and manage the Customer Service function to ensure excellent customer experience throughout the order-to-
delivery process.
• Develop and maintain strong relationships with customers, acting as a key escalation point for service-related
matters.
• Ensure timely and accurate processing of customer orders, inquiries, quotations, and delivery requests.
• Monitor customer service performance and implement improvement initiatives to enhance customer satisfaction.
• Manage customer complaints and service failures, ensuring prompt investigation, communication, resolution, and
implementation of corrective actions.
• Collaborate with Sales, Production, Quality, Warehouse, Logistics, and Procurement teams to ensure seamless order
fulfilment and customer support.
• Establish customer service standards, procedures, and service-level agreements (SLAs).
• Analyse customer feedback, complaints, and satisfaction trends to identify improvement opportunities.
• Oversee after-sales service processes and ensure effective handling of product concerns, returns, delivery issues, and
warranty-related matters.
• Ensure customer claims are investigated, tracked, and closed within agreed timelines.
• Drive customer retention through proactive communication and service excellence.
• Support key account management activities through regular customer engagement and performance reviews.
• Lead continuous improvement initiatives aimed at enhancing customer experience and operational efficiency.
5. Financial & Performance Management.
Key Responsibilities
• Own Supply Chain budget, cost management, and working capital performance.
• Drive inventory optimization and cash flow improvements.
• Deliver annual productivity, savings, and operational efficiency targets.
• Establish and review strategic performance indicators for all Supply Chain functions.
6. EHS, Sustainability & Corporate Governance
Key Responsibilities
• Champion a zero-harm safety culture across Supply Chain operations.
• Ensure compliance with environmental, health, safety, and regulatory requirements.
• Drive sustainability initiatives within procurement, logistics, packaging, transportation, and supplier networks.
• Promote ethical business practices, supplier responsibility, and ESG compliance.
7. Leadership & Organization Development
Key Responsibilities
• Lead, develop, and inspire a high performing Supply Chain organization.
• Build talent pipelines, succession plans, and leadership capabilities.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Act as mentor and coach within Supply Chain
Requirements
Professional Experience
❖ Minimum of 5–10 years of progressive experience in supply chain management, procurement, logistics,
warehousing, and distribution, including at least 3–5 years in a managerial or senior leadership role.
❖ Proven track record in developing and implementing supply chain strategies aligned with business objectives, growth
plans, and operational requirements.
❖ Demonstrated experience in strategic sourcing, supplier negotiations, contract management, supplier performance
monitoring, and cost optimization.
❖ Strong expertise in demand and supply planning, inventory management, business continuity planning, and supply
chain risk mitigation.
❖ Extensive experience managing transportation, warehousing, distribution networks, third-party logistics providers,
and customer service operations.
❖ Demonstrated ability to improve financial performance through cost control, working capital optimization, inventory
efficiency, and continuous improvement initiatives.
❖ Experience implementing ERP systems such as SAP, supply chain digitalization, performance dashboards, and KPI-
driven management processes.
❖ Proven leadership experience in managing cross-functional teams, developing talent, driving performance, and
fostering a culture of accountability and continuous improvement.
❖ Sound understanding of supplier governance, regulatory compliance, EHS requirements, quality standards,
sustainability, and corporate policies.
Preferred Industry Experience
❖ Experience in manufacturing, industrial operations, construction materials, chemicals, or a related technical industry
is highly desirable, particularly in environments requiring complex procurement, raw material planning, inventory
control, and reliable product distribution
Benefits
Proposed Compensation & Benefits Package:
- Gross Monthly Salary: TZS 6,000,000.
- Company Vehicle: Provided.
- Fuel: Company-funded.
- Company Phone: Provided, including airtime.
- Medical Insurance: Cover for the employee, spouse, and up to four (4) children.
- Free Meal / Lunch
Skills Required
- Minimum 5-10 years of progressive experience in supply chain management, procurement, logistics, warehousing, and distribution.
- At least 3-5 years of experience in a managerial or senior leadership role.
- Experience developing and implementing supply chain strategies aligned with business objectives and growth plans.
- Experience in strategic sourcing, supplier negotiations, contract management, supplier performance monitoring, and cost optimization.
- Expertise in demand and supply planning, inventory management, business continuity planning, and supply chain risk mitigation.
- Experience managing transportation, warehousing, distribution networks, third-party logistics providers, and customer service operations.
- Experience improving financial performance through cost control, working capital optimization, inventory efficiency, and continuous improvement.
- Experience implementing ERP systems such as SAP, supply chain digitalization, performance dashboards, and KPI-driven management processes.
- Leadership experience managing cross-functional teams, developing talent, driving performance, and fostering continuous improvement.
- Understanding of supplier governance, regulatory compliance, EHS requirements, quality standards, sustainability, and corporate policies.
- Experience in manufacturing, industrial operations, construction materials, chemicals, or a related technical industry.
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The Company
What We Do
Ubuntu Impact Limited is a Human Capital Consulting Firm committed to delivering reliable solutions that drive positive change and foster substantial growth for organizations and people.
