Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a Supply Chain Intern for our First Quality Products & First Quality Consumer Products company located in McElhattan, PA. As an intern you will participate in engaging and challenging projects, opportunities for personal and professional growth, networking, and a chance to immerse yourself in an innovative and dynamic environment. As part of our team, you will engage directly with clients, learning how to build strong relationships and provide innovative solutions to optimize supply chain needs. Throughout the internship, you will develop essential Supply Chain skills, sharpen your communication, customer service, and problem-solving skills while contributing to impactful initiatives that drive success for both our clients and First Quality.
What’s In It for You:
- The opportunity to take on some real-world meaningful challenges working directly with customers and First Quality associates to ensure customer orders are processed accurately and delivery is on time.
- The ability to make an impact and shape your career with a company that is thrives to “make things better”
- Receive mentorship from experienced professionals while building a strong professional network.
- Apply what you learn in the classroom to meaningful projects that have a business impact.
- Gain a realistic job preview of a “day in the life” of a Supply Chain Account Specialist looks like at First Quality.
Responsibilities:
- Work along-side industry professionals to learn internal business processes and supply chain best practices.
- Establish and maintain effective working relationships with customers to ensure their supply requirements for First Quality Consumer Products/First Quality Products are met.
- Collaborate with FQ associates including sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, & IT support to anticipate and proactively resolve product flow issues.
- Participate in meetings with the Customers to prevent or resolve problems.
- Work with customers to determine appropriate product/service solutions.
- Monitor open order and inventory reports to track progress of open orders through shipment and receipt at the customer. Work with production planners and demand planners to respond to product shortages so orders ship on time and complete. Immediately notify the customer and sales manager if customer requirements cannot be met.
- Learn about designated VMI tools and processes to maintain inventory at target levels in assigned customer’s DCs. Track VMI performance.
- Pull reports as requested by customers, sales or other FQ associates.
- Fully utilize customer web sites to meet service requirements. Understand customer scorecards and FQ service reports.
- Identify the causes for poor results and contribute to corrective action plans.
- Work with PLM to manage the launch of new items and the transition of existing items for assigned customers.
- Collaborate with Customers to develop product transition plans and evaluate potential shortfalls due to product or packaging delays.
- Coordinate the depletion of finished goods and materials, maintaining item material status as required.
- Monitor promotions and events for assigned customers. Immediately notify demand planning of any variance to forecast volumes or timing.
Qualifications
- Pursuing a degree in Supply Chain or related field (junior or senior preferred).
- Strong oral and written communication skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Basic understanding of data analytic skills
- Basic critical thinking and problem-solving skills
- Intermediate Microsoft Office skills- especially excel
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Skills Required
- Pursuing a degree in Supply Chain or a related field
- Strong oral and written communication skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Basic understanding of data analytics skills
- Basic critical thinking and problem-solving skills
- Intermediate Microsoft Office skills, especially Excel
- Junior or senior academic standing
First Quality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Quality and has not been reviewed or approved by First Quality.
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Fair & Transparent Compensation — Compensation is described as competitive across many hourly, technical, and engineering roles, with pay often characterized as good or fair for the job. Market-aligned base rates are reflected in recent postings and salary entries across multiple functions.
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Strong & Reliable Incentives — Quarterly bonuses, shift differentials, and overtime opportunities are commonly cited and meaningfully boost total earnings. Bonus eligibility appears to be a consistent feature in many roles.
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Parental & Family Support — The package includes paid parental leave, a year of free diapers for new parents, and employer-matched dependent care assistance. These family-focused additions complement core offerings and signal an emphasis on supporting caregivers.
First Quality Insights
What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
