Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Supervisor is an integral member of the store leadership team who sets the tone on the sales floor, models Coach’s Selling & Service standards, and drives sales, clienteling, operations, and team development. This role leads by example, provides real‑time coaching, and leverages omni‑channel and virtual selling to maximize productivity and profitability—all while championing an inclusive, equitable, and diverse culture.  

Key Responsibilities :

• Create a high-energy, service-focused environment that delivers the Coach Experience

• Model and coach selling behaviors, including team selling and servicing multiple customers

• Partner with leadership to adapt strategies, drive category growth, and achieve financial results

• Hold team accountable for sales and key metrics; use floor supervision to impact productivity

• Lead omni-channel and virtual selling initiatives, including livestream shopping

• Drive clienteling and customer data acquisition per Coach standards and legal requirements

• Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors

• Serve as a brand ambassador internally and in the local market; support social media engagement

• Inspire and coach the team to exceed performance standards; provide timely, actionable feedback

• Delegate, empower, and support career progression; foster inclusion and open dialogue

• Take initiative on personal development; set short- and long-term goals

• Manage daily operational tasks to Coach standards; adapt seamlessly to business needs

• Leverage technology (Mobile POS, CRM, clienteling tools) to build relationships and drive results

• Ensure adherence to retail policies, data privacy laws, and store upkeep requirements

• Use retail systems and reporting tools to make informed decisions

Requirements:   

• 1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities strongly preferred. A combination of education and experience will be considered 

• Proven ability to lead teams and deliver results in a customer-focused retail environment

• Current knowledge of fashion trends and market competition

• Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop. Ability to use walkie talkies for floor communication

• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies

• Understanding of livestream shopping operations and scheduling (where applicable)

• Ability to work in a fast-paced environment

• Strong English language proficiency

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).    

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.      

What Coach can offer you:  

• An inclusive, innovative, and fun working environment 

• Internal mobility & career progression 

• 1 paid volunteering day per year and opportunities to volunteer with global projects.  

• Learning & development opportunities with our Ambassador Programme

• Regular social events  

• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils. 

• Attractive employee discount  

• Compelling incentive programme

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Visit Tapestry, Inc.

Base Pay Range:

The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.