Manager - Solutions Operations

Manager - Solutions Operations

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition:

Applies specialized subject matter knowledge to solve moderately complex issues within established guidelines. Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues.

What you’ll do:

Responsibilities:

• Provides direct day-to-day supervision for a team of supervisors and support level individual contributors providing general and administrative support for sales processing and order fulfillment for an organization
• Ensures proper and timely execution of sales processing activities for assigned team across multiple areas, including: creating quotes, performing pricing, registering information and producing documentation, order execution, billing and invoice production and configuration of order systems to meet client requirements
• Manages headcount, deliverables, schedules, and costs for assigned team and unit, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Communicates activity status and escalates issues to direct managers, program managers, and internal and external sales partners.
• Interacts with and engages internal and external partners and suppliers to ensure expectations regarding deliverables, product quality, schedules, and costs are met
• ensures that team members are effectively communicating and collaborating with internal and external resources.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides immediate people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans in accordance with organization directives, coaching, and career development
• ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.
• Strong knowledge of HW Q2C is a requirement (Configuration, Quoting, Order Booking, Order management and Invoicing practices)
• Prior experience in a leadership/management position.
• Manage and lead the Solutions Operations team, ensuring timely and accurate completion of Order booking and consumption-based recurring Invoicing for GreenLake deals.
• Act as the primary escalation point for complex issues, providing resolution and guidance to the team.
• Drive operational excellence by optimizing processes and implementing best practices to improve efficiency, quality, and delivery timelines.
• Collaborate closely with cross-functional teams, including Sales, Finance, Supply Chain to ensure smooth execution and customer satisfaction.
• Ensure compliance with global business policies, quality standards, and regulatory requirements.

What you need to bring:

Education and Experience Required:

• High school or equivalent secondary education certification required
• First level university degree or equivalent experience preferred.
• Typically 13+ years of related work experience, including 5+ years of people management experience.

Knowledge and Skills:

• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Proficient in relevant ERP systems (e.g., SAP) and other order management tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in handling global or large-scale projects is an advantage.
• Ability to work effectively with cross-functional teams across multiple geographies.
• Strong focus on continuous improvement and operational excellence.
• Leadership capabilities, with a focus on mentoring and developing team members.
• Mentor and develop team members, fostering a positive, collaborative work environment that supports growth and professional development.
• Identify and address training needs, ensuring the team is well-equipped to meet evolving business requirements.
• Proactively manage risks and dependencies, escalating issues to senior management when necessary.
• Lead regular performance reviews and ensure alignment with business goals and objectives.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Sales Operations

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.