Supervisor, Residential Sales Activation (Outreach)

Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem solving skills? If so, you'll fit right in with Spectrum's Marketing team!
BE PART OF THE CONNECTION
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As a Sales Activation Supervisor (Residential), your focus is the coaching, development, and supervision of a team of Residential Sales Activation Specialists. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR SALES ACTIVATION SUPERVISORS ENJOY MOST

• Overseeing the daily complex operations of the Residential Sales Activation Team
• Tracking the trending of business impacting events and solutions
• Interfacing with other departments and a wide variety of staff
• Hiring employees then aiding them throughout their Charter journey

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum's Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You'd be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Customer service/Sales: 5 years, Voice, Video, and Internet: 4 years
• Education: Bachelor's degree in Business, related field, or equivalent experience
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak, and understand English

Preferred Qualifications

• Technical Skills: Ability to effectively present data in a comprehensive manner
• Skills: Communication, collaboration, prioritization, organization, supervision, and multitasking
• Knowledge of: All four lines of business (Cable, internet, Voice, Mobile), service troubleshooting, office procedures, and company policies

SPECTRUM CONNECTS YOU TO MORE

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards:

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CSU401 2024-40173 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.