Spectrum Jobs

Supervisor, Outbound Business Telesales

Spectrum

Supervisor, Outbound Business Telesales

Posted An Hour Ago

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Simpsonville, SC, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervises outbound business telesales teams by setting sales goals, coaching representatives, monitoring operations, analyzing performance data, supporting hiring and training, and implementing process, product, campaign, and technology improvements to increase customer acquisition and sales results.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.
How You Will Make an Impact

Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
Analyze and leverage data, reports and operational processes to optimize department and campaign results
Support recruitment, selection and training to build and retain a skilled telesales workforce
Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
Collaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

Office call center environment
Seated for extended periods while using a telephone headset and computer with multiple screens
Exposure to moderate noise levels

What You Will Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in marketing, business, a related field or equivalent experience

Experience

2+ years of sales experience in an MSO or telecommunications industry
2+ years of management experience (may be supplemented by a college degree)
Experience in a business-to-business environment with customer interaction
Experience with call center sales processes, dispatch, field and back-office operations

Skills

Ability to read, write, speak and understand English
Proven ability to lead, motivate and develop a high-performing sales team
Strong knowledge of commercial internet, video, data and telephone products and services
Adaptability to flexible schedules based on business needs
Proficiency in CRM software and call center technology
Capable of multitasking in a fast-paced environment

Preferred Qualifications
Skills

Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software

#LI-TT2
STM530 2026-82867 STM530 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree in marketing, business, a related field, or equivalent experience
2+ years of sales experience in an MSO or telecommunications industry
2+ years of management experience, which may be supplemented by a college degree
Experience in a business-to-business environment with customer interaction
Experience with call center sales processes, dispatch, field, and back-office operations
Ability to read, write, speak, and understand English
Proven ability to lead, motivate, and develop a high-performing sales team
Strong knowledge of commercial internet, video, data, and telephone products and services
Adaptability to flexible schedules based on business needs
Proficiency in CRM software and call center technology
Ability to multitask in a fast-paced environment
Familiarity with ICOMS, CSG, ATLAS, Salesforce, or other call tracking software

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.