Supervisor - Operations

Posted 4 Days Ago
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Albuquerque, NM, USA
Hybrid
Entry level
Information Technology • Logistics • Software • Transportation • 3PL: Third Party Logistics
The Role
Supervise daily office operations, administrative staff, filing and imaging processes, employee timekeeping, and personnel issue resolution. Ensure effective communication between terminal staff and the customer service team while maintaining strong customer service and prioritizing multiple tasks in an office or remote environment.
Summary Generated by Built In

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. 

Position Overview:

The office supervisor is responsible for overseeing the daily operations of the office staff.      

    

Job Duties & Responsibilities:

  • Supervising administrative staff, including office clerks    
  • Supervising paperwork filing and imaging.     
  • Supervising of office employees hours and time cards     
  • intervening with and resolving personnel issues.     
  • Insuring proper communication between a terminal and the CSR team    

Required Skills:

  • Microsoft 365 
  • Strong communication and leadership skills
  • Ability to multitask and prioritize
  • Customer service-oriented approach to their work

Work environment/physical demands summary:

This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Skills Required

  • Proficiency with Microsoft 365
  • Strong communication skills
  • Leadership skills
  • Ability to multitask and prioritize
  • Customer service-oriented approach

Echo Global Logistics Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.

  • Healthcare Strength Health, vision, and dental coverage with PPO or HDHP options, telehealth via MDLive, and an EAP are highlighted as robust. Reported benefit ratings place core healthcare features above average relative to other areas.
  • Parental & Family Support Paid bonding/parental leave and family supports like a Care.com membership are prominently offered. Parental leave is consistently described as a strong aspect of the package.
  • Wellbeing & Lifestyle Benefits Wellness perks such as Peloton access, gym discounts, volunteer time off, and pet insurance broaden the offering. These lifestyle benefits are positioned as notable strengths alongside core coverage.

Echo Global Logistics Insights

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The Company
HQ: Chicago, IL
2,600 Employees
Year Founded: 2005

What We Do

Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.

Why Work With Us

At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.

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