Jobs at Echo Global Logistics

Manage key transportation accounts and serve as the primary client contact for daily shipments. Coordinate shipments through phone, email, and a client-facing web portal; resolve pickup, delivery, freight, billing, and claims issues; communicate discrepancies; ensure billing accuracy; and educate clients on Echo’s technology. The role requires collaboration across departments, strong customer service, transportation knowledge, communication skills, and calm problem-solving under pressure.

Lead and develop a high-volume SMB sales team to drive new business growth. Coach on prospecting, discovery, objection handling, negotiation and closing. Monitor pipeline health and CRM accuracy, partner on strategic opportunities, collaborate cross-functionally, support hiring/onboarding, and identify process improvements to boost win rates and revenue.

Provide tier I/II on-site deskside and cloud user support at corporate headquarters. Troubleshoot desktops, laptops, printers, networks, Microsoft 365 and Azure/AD issues, document ticket resolutions, and communicate status to stakeholders.

Provide on-site Tier I/II desktop and deskside support for employees, troubleshooting hardware, software, network and cloud issues, documenting tickets, communicating status, and using diagnostic and work-order tools to resolve problems.

Provide on-site Tier I/II desktop and deskside support for hardware, software, peripherals and cloud services. Troubleshoot issues using diagnostic and ticketing tools, document steps and resolutions, communicate status to stakeholders, and follow established troubleshooting methodologies to drive issue resolution and continuous improvement.

The Outside Sales Executive builds and maintains relationships, seeks new business through sales efforts, and reaches revenue goals by collaborating with clients and stakeholders.

Responsible for acquiring new business through client engagement via phone and email, managing relationships, driving account growth, and utilizing Salesforce for pipeline management.

As a Sales Representative, you will acquire new business through phone and email, focusing on logistics services while managing client relationships and utilizing Salesforce for sales activities.

The Client Sales Representative will grow a book of business by building client relationships, managing outbound sales calls, and utilizing Salesforce for operational tasks.

Support a book of transactional logistics accounts by handling daily operational tasks: data entry, pickup/delivery scheduling, document collection, AR/AP assistance, issue resolution, SOP compliance, account profile management, and cross-team communication to ensure customer satisfaction.

The Sales Representative engages with clients to acquire new business through various logistics services. Responsibilities include relationship building, customer service, and utilizing Salesforce for prospecting and account management.

Lead and develop a team of vertically aligned Enterprise Account Managers to drive growth, retention, and margin across large, complex logistics accounts. Set commercial standards, own portfolio P&L, expand cross-platform sales, build vertical-specific frameworks, run executive business reviews, monitor churn and margin risk, partner with sales and operations, and develop future leaders.

As a Customer Success Account Coordinator, you will manage transactional clients, providing operational support, ensuring timely pickups and deliveries, resolving issues, and maintaining account profiles.

Manage and grow assigned temperature-controlled logistics accounts by ensuring service excellence, profitability, and operational alignment. Lead client relationships, deliver presentations and business reviews, analyze reports and KPIs, coordinate cross-functional teams, identify growth opportunities, and perform onsite client visits to drive expansion and continuous improvement.

Lead change management and value realization across Echo's technology portfolio, setting adoption strategy, targets, and measurement. Operate value definition, tracking, and reporting for qualifying initiatives, partnering with Finance and the steering committee. Build and coach a change management team and ensure adoption drives measurable business outcomes.

As a Sales Representative, you'll acquire new business via phone and email, manage client relationships, and utilize Salesforce and proprietary software for account management and sales growth.

Lead FP&A for Echo's Supply Chain Solutions segment, owning budgeting, forecasting, management reporting, financial models, KPI analysis, and executive/board presentations. Partner with operations, sales, accounting, and tech to drive performance, support integrations, and improve FP&A tools and processes.